Note: The job is a remote job and is open to candidates in USA. Labcorp is seeking a Client Customer Service Support Representative to join our team! This role involves managing customer interactions and ensuring all client needs are addressed accurately and efficiently within the Revenue Cycle Management (RCM) team.
Responsibilities
- Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
- Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
- Evaluate current policies and SOP’s and give recommendations for process improvements
- Handle sensitive information in a confidential manner
- Reading and understanding of explanation of benefits or correspondence
- Document all accounts ensuring guidelines and regulations are followed
- Communicate via telephone with a physician, insurance company and patients
Skills
- High School Diploma or GED equivalent
- 1 year or more Customer Service experience
- 1 year or more high-volume call experience
- 1 year or more healthcare or medical experience
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Company Overview
- Labcorp specializes in providing physicians with laboratory tests. It was founded in 1978, and is headquartered in Burlington, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.labcorp.com.