Note: The job is a remote job and is open to candidates in USA. Allstate Canada is a leading home and auto insurer focused on providing prevention and protection products. They are seeking a Claims Advisor, Accident Benefits to handle complex first party injury claims, ensuring compliance with policies and providing excellent customer service.
Responsibilities
- Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims assigned
- Investigate, negotiate and settle accident benefits claims or moderate to high complexity by telephone, in person and/ or by written correspondence
- Comply with best practices as set out in Allstate policies and procedures
- Adhere to legislative and regulatory requirements
- Ensure files are thoroughly documented
- Settlement of claims within personal authority and follow company guidelines on claims exceeding personal authority
- Set and define customer service expectations
- Take ownership and accountability to solve customer problems
- Maintain a caseload reflective of a Senior Claim Advisor, Accident Benefits
- Communicate and interact with claimants, vendors, medical professionals, lawyers in a professional manner
- Work collaboratively with a team of Accident Benefit Adjusters and Claims Assistants
Skills
- Minimum post-secondary education is required
- A minimum of 1-2 years relevant Accident Benefits experience
- Strong time management and organizational skills as well as the ability to work in a fast-paced environment
- Strong critical thinking skills to identify strengths and weaknesses of claim
- Strong written and verbal communication skills with a commitment to providing outstanding customer service
- Ability to work independently and as part of a collaborative team environment
- Completion of CIP designation or desire to pursue is preferred
- Prior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred
Benefits
- Flexible Work Arrangements
- 7% employer match on contributions to our RRSP program.
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
Company Overview
- Allstate Canada offers property and auto insurance services. It is a sub-organization of Allstate. It was founded in 1953, and is headquartered in Markham, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.allstate.ca/.