About the role
At Artisan, we're creating AI Employees, called Artisans, and software which is sleek, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales and our AI BDR, Ava. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more.
We're growing very rapidly and recently raised a $25M Series A round from top investors. We are looking for superstars to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company.
We’re looking for a Customer Success Manager who’s passionate about helping customers succeed. You’ll play a critical role in onboarding new users, ensuring they’re getting value from our AI products, and supporting them as they grow with us. You’ll work closely with the Director of Customer Success to deliver world-class service and continuously improve our customer journey.
Key Responsibilities
Administrative Support: Assist in managing daily operational tasks, including scheduling meetings, organizing files, and maintaining internal documentation.
Revenue Operations Support: Assist in streamlining processes, improving efficiency, and supporting the revenue operations team in executing strategies.
Product Operations Assistance: Support the product team by coordinating user interviews, maintaining documentation, and ensuring smooth product-related operations.
Data Entry & Basic Reporting: Input data into our systems accurately and assist in generating basic reports for different business functions. Familiarity with Tableau is a plus but not required.
System & Process Support: Help implement new systems and assist in developing Standard Operating Procedures (SOPs) under the guidance of senior team members.
Cross-Departmental Coordination: Collaborate with other teams (Sales, Marketing, Finance) to ensure smooth operational workflows and clear communication.
About You
1-2 years of experience in an operations, administrative, or similar support role. Internship experience is also welcomed.
Strong organizational and time management skills with attention to detail.
Eagerness to learn and develop new skills in operations, product support, and data analysis.
Comfortable with basic tools like Microsoft Office, Google Workspace, and project management platforms (e.g., Notion, Asana).
A proactive attitude with a problem-solving mindset—ready to jump in and help where needed.
Open to working in-office in Russian Hill or comfortable with a hybrid/remote setup.
Ready to work hard to execute our mission - this isn’t a traditional 9-5.
Excited about Artisan’s mission and growth journey.
Preferred (but not required)
Basic knowledge of Tableau, SQL, or other data analysis tools.
Experience working in a startup environment or fast-paced organization.
Familiarity with CRM tools like HubSpot or Salesforce.
What You’ll Gain
Hands-on experience in a rapidly growing startup environment.
Opportunity to learn and grow in multiple facets of operations, with mentorship from experienced team members.
The chance to be part of an innovative team building the future of AI-driven business tools.
Exposure to a wide range of business functions, with potential for rapid career growth.