Join us to support
non-profit organizations by processing donation incoming phone
calls and providing donors with quality customer service. This
position offers the chance to support a wide range of non-profit
and governmental organizations and allows you the flexibility to
work from home. If you have excellent communication skills, are
motivated, and are passionate about helping others, we want you on
our team. We partner with independent contractors who are
serious about remote work and capable of representing nonprofit
organizations with professionalism and
accountability.
Types of Clients:
Nonprofit/Charity TV and
Radio stations
Child welfare
agencies
Veteran support
groups
Spiritual and religious
organizations
Animal advocacy
groups
JOB DUTIES:
Handling inbound
donation-related calls
Engaging donors
professionally and respectfully
Accurately entering
pledge and donation information
Following compliance and
script guidelines
Meeting attendance and
performance benchmarks
IMPORTANT
DETAILS:
This is an independent
contractor opportunity, not an employee role.
Certification and startup
requirements apply.
Contractors are
responsible for managing their schedule and performance.
Visit www.kaizenadvance.com for more information.
Requirements
Minimum 6 months of
remote call center experience or 1 year in-office call center
experience
Must be at least 18 years old
Must be an US resident
Must use a Windows 11 PC
Quiet, professional
background for calls
Able to type at least 40
words per minute
Intermediate computer skills
Able to pass a background check
Must be able to complete
a voice assessment and a mock call
Preferred
Skills:
Highly organized and self-motivated
Excellent communication skills
Intermediate PC proficiency
Reliable and Dependable
Able to provide excellent
customer service
Technology Requirements:
Windows 11 ONLY – No
Chromebooks or Apple (Macs) allowed
8 GB RAM PC (Minimum); 16
GB RAM PC (Preferred)
Dual monitors
Noise-canceling USB headset
Hard-wired internet
connection (Ethernet; No WiFi allowed)
Benefits
Inbound phone work: $0.20
- $0.32 per talk minute ($13 - $15/hr), depending on the project
and performance
Experienced agents can
earn up to $0.35 per talk minute
Advancement opportunities
for email, ticket,
and chat support available with varied pay rates are performance-based and earned through
consistency
Flexible hours with 24/7
available