Network Engineer I

Job Purpose Exigo is a 30 year IT firm supporting client IT infrastructure across the USA. This position is responsible for providing Tier 2 network support and design services in our managed services division. Knowledge of cloud Main Responsibilities • Identify, isolate and troubleshoot level 2 or higher IT related problems. • Assist Tier 1 support teams as needed. • Log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to tier 2 or 3 level support teams and outside support vendors. • Follow up on requests according to Service Level Agreements. • Work with Remote Support and Monitoring tools. • Analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce • Foster excellent relationships and communications with Customers, Teams, and Vendors. • Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills. • Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 7 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory) • Provide support for network equipment from Cisco, Fortinet, DATTO, Aruba, HP, and more. • Provide second level support for AWS, Azure, Office 365 and Google G-suite Administration functions • Provide support for hosted PBX systems Working Relationship & Contacts • You will be in direct contact with customer liaison and the users of the customer's network. • You will be in contact with MSP team members for the customer, including the lead consultant (vCIO) for the customer. • Communicate with Director of Managed Services . Personal Requirements: • Minimum 5 years of college or equivalent work experience preferred • CCNA, CCDA, MCSE, MCSA preferred but not required • Professional presentation and phone manner • A strong understanding of how a network environment operates and how applications function within the environment • Strong understanding of WAN, LAN and TCP/IP. Knowledge of Cisco or Fortinet routers preferred, although not required • Must be consistently punctual, dependable and reliable • Presents ideas and initiatives both formally and informally • Persuades and influences for results • Accepts ownership of the problem until it is resolved • Generates new ideas leading to opportunities or cost-savings • Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures • Some telecommunications experience, in particular IP telephony • Able to work independently. Strong organizational skills with attention to detail and the ability to prioritize • Strong interpersonal and collaboration skills, resourceful and proactive team member Apply Now