AAA The Auto Club Group is seeking a Michigan Claim Support Processor to provide daily support to the Claim department. The role involves completing clerical tasks related to the Claims process, including data entry, customer communication, and oversight of claim systems.
Responsibilities
- Research and proper routing of mail, data entry of key information into claim systems for proper routing of documents including summons and complaints
- Oversight for exception process of RPA functions, ordering police reports and paying low dollar, high volume invoices, generally associated with claim expenses, including research to ensure no payment duplication
- Request and track retrieval requests for paper files when needed, daily oversight for manual printing, logging, and mailing remotely printed checks for multiple claim systems
- Receive inbound and make outbound customer phone calls to resolve claims needs
- Triage phone line as well as a customer care line to answer questions from members or body shops related to inspection assignment
- Work requires detailed compliance to specific instructions, with supervisory oversight
- May be assigned tasks normally handled at a higher level as needed
- Assign claims to claim handlers following prescribed business rules
- Update claim systems with information related to assigned recovery tasks
Skills
- High School Diploma or equivalent
- One year of experience in processing, customer service or business administration
- A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members
- Working with P.C. software applications
- Knowledge of data processing techniques
- Organize and prioritize multiple tasks
- Communicate effectively (oral and written)
- Use basic math skills
- Use automated processing and computer systems
- Maintain accurate files and records
Benefits
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership
- Discounts, perks, rewards, and much more
Company Overview
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. It was founded in 1901, and is headquartered in Dearborn, MI, US, with a workforce of 5001-10000 employees. Its website is http://aaa.com.
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