Manager of Regional Operations (MRO)

Job Description

The Position

National Veterinary Associates (NVA) is seeking a Manager of Regional Operations to support our network of veterinary hospitals across Southern Arizona. This role serves as a bridge between our hospital teams and the NVA Support Center—helping practices strengthen operations, improve financial performance, and deliver excellent patient and client experiences.

The ideal candidate will be based in Tucson, AZ, but Phoenix-based candidates are also encouraged to apply, provided they’re willing to travel to Tucson two times per week.

You’ll spend much of your time in the field working directly with hospital leaders and teams—building relationships, identifying opportunities for improvement, and implementing local growth initiatives.

Location and Travel

• Ideal candidates are based in or around Phoenix or Tucson, Arizona
• Travel requirement of ~ 75%

Company Background

National Veterinary Associates (NVA) is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals across North America and caring for over 8 million animals each year. Every person who joins NVA is motivated by our mission to provide excellent, accessible care that improves the lives of animals and the people who love them. With more than 25 years of success and growth, we’re excited about our next chapter as we work toward our shared vision of transforming the pet care experience to create more fulfilling lives for pets, their companions, and our teams.

Job Duties and Responsibilities

Hospital Operations

• Acquires and maintains knowledge of organizational and local practice policies and procedures
• Utilizes practice management software and NVA support systems. Ensures proper staff scheduling and optimization
• Analyzes and interprets operational reports and identifies areas for improvement
• Champions and implements NVA initiatives throughout the region
• Utilizes time management skills to manage priorities of multiple hospitals within the region

Strategic Planning and Leadership

• Collaborates with hospital leadership to develop business strategy and aids in its implementation
• Creates action plans, sets and manages goals, delegate tasks, and tracks metrics
• Analyzes and improves systems, policies, and processes
• Negotiates and mediates conflicts; coaches and provides feedback to hospital leadership
  

Hospital Leader Development

• Onboard new Hospital Managers and ensures a successful introduction into the company
• Mentors, coaches, and sets expectations with hospital leadership and staff
• Ensures Hospital Managers are trained in financial and operational systems and methods
  

Financial Management

• Analyzes the financial health of hospitals and diagnoses issues
• Assists with the preparation and communication of the annual budget
• Oversees the management of costs, particularly labor
• Manages revenue growth
• Experience managing P&L’s of $20M+
  

People Management

• Assists Hospital Managers with interviewing, hiring, and resolving personnel issues
• Conducts Hospital Manager performance reviews and oversees career development
• Ensures hospitals comply with all federal and state human resource policies (I-9, DEA, OSHA)
• Makes recommendations for staff training and development
  

Client Relations

• Develops, champions, and drives client retention initiatives
• Directs and oversees tactics for increasing new client visits
• Assesses the quality of client service and provides direction for enhancements

Requirements and Personal Attributes

• 5+ years of Veterinary / animal health or human health management experience is a plus
• Bachelor’s degree or equivalent education is required
• Passion and understanding of the human-animal bond
• Possesses a self-directed attitude and an ability to work independently
• Demonstrates sound judgment, good problem-solving skills, and effective decision-making abilities
• Willingness to travel up to approximately 75% of the time
• Multi-site Business Operations experience is required, ideally 10+ locations
• Ability to roll up your sleeves and get things done with enthusiastic participation

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we’re committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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