The Mainframe Ops/App Support contractor will work in a remote IBM and Unisys mainframe OS and environment to support customer processing, applications, and configurations. The contractor will provide support for difficult problems, perform IPL in a highly-complex mainframe operating environment, and provide expertise in OS2200, z/OS, and z/VM operating environments.
Requirements
- Must possess one of the following required certifications: A+ CE, CCNA Security, Network +CE, SSCP
- Clearance Required: Secret, IT-I
- Must be willing to work 3rd shift
- Provide support controlling, diagnosing, and resolving difficult problems that arise due to incorrect ECL coding/programming techniques
- Provide IBM and Unisys Mainframe Operations/Application support
- Utilize a Windows-based personal computer workstation and the MS Office suite
- Provide support using standard tools for scheduling to include building, maintaining, and scheduling batch processing
- Monitor and maintain the stability of systems and resources in the MLOB Ops/App Support mainframe environment
- Perform system issue/incident determination, resolution, and RCA
- Conduct tape service support for external tape systems in the z/OS Mainframe environment
- Provide status and activity reports on items of team activities
- Attend and participate in meetings
- Evaluate the customer’s mainframe processing requirements
- Troubleshoot problems to minimize interruptions in the customer's critical business activities
- Notify the customer of the following: acceptance, receipt of upgrades, and interruptions in service for upgrades/system patches
- Provide follow-up during incident management
- Contact customer for required system reporting
- Provide the latest updates to any ongoing issues, possible workarounds, and incident resolutions
- Receive and disseminate appropriate notifications for ASI, product upgrades, software updates, and COOP exercises
- Support customer performance requirements and customer support policies/procedures
Benefits
- Closely aligned with the company's mission to advance the Navajo Nation and its People through economic development and community empowerment
Originally posted on Himalayas
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