Core Information: Location: Remote Company: Walt Disney World Position: Sales And Solutions Specialist Compensation: a competitive salary Start Date: Immediate openings available   Description We are looking for a Sales and Solutions Specialist! In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida. The Disney Sales and Solutions Specialist will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. - 12:15 a.m. Compensation and Benefits  Starting pay rate of $18.90 per hour  Paid training class and performance assessments  Flexible work schedule including overtime, weekends, and holidays Why you should apply for this position today This role offers a unique chance to engage with guests and create memorable vacation experiences at Walt Disney World. You will work within a vibrant environment that emphasizes collaboration and excellence, allowing you to grow professionally while making a difference in guests lives. Skills  Strong written, verbal, and interpersonal communication skills  Conflict resolution and decision-making abilities  Computer proficiency within a Microsoft Windows environment  Knowledge of Disney products  Sales and service experience in a customer service or contact center environment  Bilingual abilities are a plus Responsibilities  Engage with Guests exploring their desired vacation experience, providing recommendations and direction  Build and manage relationships with Guests and Cast Members from all lines of business  Maintain discretion and Guest confidentiality  Help Guests with handling their accounts  Navigate multiple computer applications including phone, chat, and email  Provide Guest Service when problems arise and help find solutions  Meet required departmental metric expectations and efficiency goals  Assist Guests by providing comprehensive information about resorts and dining  Complete all required Company training and compliance courses Qualifications  Handle conflict resolution and decision-making through integrity and partner resourcing  No more than one F/O (Falling Behind/OffTrack) in Presenteeism in the last six months  No more than one reprimand within the last six months Education Requirements  High school diploma or equivalent Education Requirements Credential Category  High School Diploma Experience Requirements  Sales and service experience in a customer service or contact center environment Company Culture and Environment The Walt Disney Company fosters an inclusive and innovative environment where diverse ideas and perspectives are valued. The company champions a business environment that encourages creativity and growth, making it an ideal place for individuals passionate about providing excellent customer service. Career Growth and Development Opportunities Disney offers various training programs and performance assessments that help employees develop their skills and advance their careers within the company. Why work in Orlando, FL Orlando is a vibrant city known for its rich culture, entertainment, and outdoor activities. With world-renowned theme parks, a warm climate, and a diverse community, Orlando provides an exciting and dynamic environment for both personal and professional growth. Apply Job!  Ready for an Easy Start? This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!