Join Our Dynamic Team: Unlock a World of Possibilities American Airlines is seeking a highly skilled and motivated Technician to join our team in Philadelphia. As a key member of our Information Technology Group, you will play a vital role in supporting our employees and driving success. With a competitive salary of $28-$40/hour, this is an exceptional opportunity to take your career to new heights.
We offer a comprehensive range of benefits, including:
- Travel perks: Explore the world with access to 365 destinations on over 6,800 daily flights
- Health benefits: Comprehensive health, dental, prescription, and vision benefits from day one
- Wellness programs: Tools and resources to support your physical and mental well-being
- 401(k) program: Available upon hire, with company contributions after 365 days
- Additional benefits: Employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more
Job Summary: As a Technician, you will be responsible for providing technical support to employees, resolving hardware and software issues, and contributing to desktop projects. You will work collaboratively with other departments to resolve system-related issues and provide exceptional customer service.
Key Responsibilities:
- Resolve and close tickets/work orders supporting end-user desktops and peripherals
- Answer customer care issues escalated from the Helpdesk
- Contribute to desktop projects (global installs/upgrades) as a project team member
- Remotely diagnose and resolve requests using remote tools
- Investigate and collaborate with other departments to assist with system-related issues
- Document customer interactions in incident management system, including asset management
Requirements:
- Associate's or Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience/training
- 4 years of hands-on IT work experience supporting and resolving various PC desktop software and hardware issues
- Firsthand experience supporting personal computers in a Windows/TCPIP environment
Preferred Qualifications:
- A+ certification
- MCSE/MCP is a plus
- Past IT system experience in Carrier/Airport environment
What We Offer: At American Airlines, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Join our team and experience a sense of pride and satisfaction as you contribute to the success of the world's largest airline.
Apply Now and take the first step towards an exciting and rewarding career with American Airlines.
Apply Now