Employer Industry: Technology and AI Solutions
Why consider this job opportunity:
- Comprehensive health and dental insurance coverage
- Meal and food allowance provided
- Childcare assistance and extended paternity leave
- Access to a continuous learning platform and language learning resources
- Opportunities for profit sharing and results participation
- Supportive work environment focused on well-being and inclusion
What to Expect (Job Responsibilities):
- Provide Level 2 (L2) service support to enhance client applications
- Engage directly with clients, improving English communication skills
- Investigate incidents and analyze logs to identify root causes of issues
- Utilize GenAI for automation and operational improvement
- Collaborate with team members while also demonstrating autonomy in problem-solving
What is Required (Qualifications):
- Advanced proficiency in English
- Knowledge of IT Service Management (ITSM) and IT Infrastructure Library (ITIL)
- Understanding of databases and capability for incident investigation
- Proficiency in analysis and interpretation of logs
- Experience in supporting complex technical solutions with multiple components
How to Stand Out (Preferred Qualifications):
- Familiarity with Service Now
- Spanish language skills
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