Auvik is a rapidly growing technology company that specializes in network management software. As an IT Operations Technician, you will implement, maintain, and support internal IT infrastructure, ensuring optimal operations and providing excellent customer service for user support requests.
Responsibilities
- Ensure all IT devices and systems are in working order to optimize operations
- Provide best in class customer service for user support requests
- Work with Auvik's outsourced managed service providers
- Complete new device setup & delivery
- Handle hardware troubleshooting and repairs
- Document new and existing IT processes and procedures
- Help update and patch endpoints
- Take part in additional projects as required
- Maintain Auvik's IT Asset Inventory
- Align with the Security team on best practices
Skills
- Advanced Google Workspace knowledge
- Okta or similar Identity Provider experience
- Previous Ticketing System management experience in a corporate environment
- Experience providing remote IT support
- An expert on Apple Mac hardware & software
- Proven customer service
- Versed in AI fundamentals and a good understanding of current offerings (OpenAI, Gemini, etc)
- Location note: Auvik is a fully remote company. For this role, we are looking for someone located near the Waterloo region, as there is occasional in-person collaboration with our MSP - typically once per quarter
- Previous help desk experience in a corporate environment
- Mobile Device Management supporting a global team
- Intermediate scripting or development knowledge (Python, APIs, etc)
- A good understanding of AWS
Benefits
- Comprehensive health and dental benefits plan
- Wellness spending account
- GRSP matching program
- Flexible paid time off
- Paid parental leave program
- Remote working subsidies
Company Overview
SaaS sprawl. Constantly evolving hybrid workplaces. IT requests that interrupt critical work. It was founded in 2011, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 201-500 employees. Its website is https://www.auvik.com.
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