About Us
At Global Payments, we're passionate about making it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results. We're driven by our passion for success and proud to deliver best-in-class payment technology and software solutions.
What Part Will You Play?
We're seeking an experienced Remote Customer Service Fraud Specialist to join our dynamic team. As a key member of our team, you'll play a vital role in responding to account inquiries, identifying fraudulent credit card activity, and providing exceptional customer service to our merchants and cardholders. If you're passionate about delivering best-in-class customer experiences and have a keen eye for detail, we want to hear from you!
Key Responsibilities:
- Respond to 25 or more account inquiries per hour, providing standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
- Assist with the completion of the lost/stolen report, including block and transfer of compromised accounts to prevent further losses and fraudulent activity.
- Build the credit card replacement orders and complete shipping materials.
- Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts.
What We're Looking For in This Role
We're looking for a highly motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences. If you have a strong background in customer service, a keen eye for detail, and excellent communication skills, we want to hear from you!
Minimum Qualifications:
- High School Diploma or Equivalent
- A minimum of at least six months of contact center or work-from-home contact center experience in the last 18 months.
- The pay for this role is $15.00 per hour. This is an entry-level role, and the pay is non-negotiable.
- Once you apply, you will complete an on-demand digital interview. The recruiter will review and then reach out to you for any potential next steps.
- You must be flexible and open to a work schedule that includes mid-shift to late shifts and working weekends as part of your weekly schedule.
- This role requires you to be on camera at all times.
- This role is not bonus eligible.
- This is a US-based role only.
Preferred Qualifications:
- 12 months of contact center or work-from-home contact center experience in the last 18 months.
- Banking customer service experience.
Our Desired Skills and Capabilities
We're looking for individuals who possess the following skills and capabilities:
- Skills/Knowledge: Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Career Growth Opportunities and Learning Benefits
At Global Payments, we're committed to helping our employees grow and develop their careers. As a Remote Customer Service Fraud Specialist, you'll have access to a range of training and development opportunities, including:
- On-the-job training and coaching
- Regular feedback and performance evaluations
- Opportunities for career advancement and professional growth
- Access to our comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.
Work Environment and Company Culture
As a Remote Customer Service Fraud Specialist, you'll work in a fast-paced and dynamic environment that's passionate about delivering best-in-class customer experiences. Our company culture is built on a foundation of:
- Collaboration and teamwork
- Open communication and transparency
- Continuous learning and development
- Recognition and reward for outstanding performance
Compensation, Perks, and Benefits
We offer a competitive salary of $15.00 per hour, as well as a range of benefits and perks, including:
- Medical, dental, and vision care
- EAP programs
- Paid time off
- Recognition programs
- Retirement and investment options
- Charitable gift matching programs
- Worldwide days of service
Join Our Team Today!
If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we want to hear from you! Apply now to become a Remote Customer Service Fraud Specialist and join our dynamic team!
Apply Now
Apply Now