**Join the arenaflex Team and Make a Difference in the Lives of People with Disabilities**
Are you passionate about delivering exceptional customer service and making a positive impact in the lives of people with disabilities? Do you have a knack for handling complex insurance verifications and navigating multiple priorities in a fast-paced environment? If so, we invite you to join the arenaflex team as a Customer Care Intake Representative I.
**About arenaflex**
arenaflex is a leading provider of Complex Rehabilitation Technology (CRT) solutions, dedicated to improving the lives of people with disabilities by enabling them to actively participate in everyday life. Our mission is to provide individually configured, medically necessary mobility products and services that cater to unique medical and functional needs. With a diverse workforce and a commitment to cultivating an inclusive work environment, we strive to maintain our standing as the industry leader in CRT.
**Job Purpose**
As a Customer Care Intake Representative I at arenaflex, you will be responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience. Your primary goal will be to ensure that all medical supply orders are processed accurately and quickly, while meeting the needs of our customers.
**Key Responsibilities**
* Answer incoming calls, handle incoming faxes, and triage inquiries to ensure that the appropriate person receives the call.
* Communicate with clients personalized information related to their insurance qualifications, coverage, deductibles, and any financial responsibility they might have.
* Process new orders intake, including full and accurate insurance verifications and gross margin checks (by conducting research of related products on vendor websites).
* Request, collect, and review order documents, including Certificate of Medical Necessity (CMN), Letter of Medical Necessity (LMN), and chart notes.
* Facilitate communication between the customer, third-party payers, distributors, doctors, nurses, case managers, and others to complete the customer's initial order.
* Communicate with the MSAMs/ISRs on the status of an order. If applicable, may step in and upload order files.
* Collect and process payments for out-of-pocket amounts prior to product shipment.
* Utilize arenaflex Leadership Principles to perform the job with integrity, compliance, and values consistent with arenaflex's mission.
* Adhere to employee or customer confidentiality and comply with arenaflex's policies and federal regulations.
* Provide excellent customer service for all internal and external customers of the operations, providing solutions for customer concerns and continually focusing on customer service as our top priority.
**Required Qualifications, Skills, and Experience**
* High School diploma/GED required.
* Minimum one (1) year of experience in insurance eligibility verification.
* Minimum one (1) year of experience in calculating deductibles and coinsurance for primary and secondary policies.
* Background in Medicaid, Medicare, and Private Insurance.
**Preferred Competencies and Qualifications**
* Associates degree in a relevant field.
* Ability to work in a fast-paced environment and juggle multiple priorities.
* Ability to think quickly, assess a situation, and make a sound decision.
* Solid written and verbal communication, listening, organization, and priority setting skills.
**Physical Work Requirements**
* Frequent use of hands, wrists, fingers associated with using computer equipment.
* Prolonged periods of time working at a desk and/or on a computer.
* Occasionally move and reach with arms and hands.
* Ability to lift/move up to 10 pounds.
**What We Offer**
* Competitive compensation packages, including medical, dental, and vision insurance, short-term and long-term disability, a 401(k), and life insurance.
* A dynamic and inclusive work environment that reflects the communities we serve.
* Opportunities for career growth and professional development.
* A commitment to diversity, equity, and inclusion.
**Why Join arenaflex?**
* Make a positive impact in the lives of people with disabilities.
* Work with a talented and diverse team of professionals.
* Enjoy a competitive compensation package and comprehensive benefits.
* Develop your skills and advance your career in a dynamic and inclusive work environment.
**Are You the One We're Looking For?**
If you believe you have what it takes to join our team and make a difference in the lives of people with disabilities, submit your application without delay. We are keen to hear from talented candidates like you.