**Join arenaflex, a leading organization in the healthcare industry, and make a meaningful impact on the lives of millions of people. As a Bilingual English and Spanish Senior Customer Service Representative, you will be part of a dynamic team that delivers care, aided by technology, to help people live healthier lives.**
**About arenaflex**
arenaflex is a global organization that is committed to advancing health equity on a global scale. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. Our mission is to help people live healthier lives and make the health system work better for everyone. We are guided by a culture of diversity and inclusion, and we are dedicated to creating a healthier atmosphere for our employees, customers, and communities.
**Job Highlights**
* **Company:** arenaflex
* **Position:** Bilingual English and Spanish Senior Customer Service Representative - National Remote
* **Location:** Remote
* **Compensation:** a competitive salary
* **Start Date:** Immediate openings available
**Job Description**
As a Bilingual English and Spanish Senior Customer Service Representative, you will be responsible for providing exceptional customer service to patients and their representatives, resolving complex billing issues, and ensuring that all customer concerns are addressed in a timely and compassionate manner. You will be working in a remote environment, and you will have the flexibility to telecommute from anywhere within the U.S.
**Primary Responsibilities**
* Answer a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns
* Process adjustments, refunds, transfer bills, mail returns, and perform manual sales
* Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
* Research, troubleshoot, and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
* Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed
* Ability to perform all aspects of billing customer service as needed
* May be a certified Medical Coder and/or involved in medical coding
* Thorough navigation of both Quest Billing System and the web
* Maintain all Compliance and HIPAA regulations at all times
**Required Qualifications**
* High School Diploma / GED
* Must be 18 years of age or older
* Bilingual fluency in English/Spanish
* 2 years of customer service experience OR experience in a medical office, healthcare call-center, or office setting analyzing and solving customer problems
* Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
* Ability to work Monday – Friday, 11:30AM – 08:00PM EST
* Ability to train for the first six weeks between Monday – Friday, 09:00AM – 05:30PM EST
**Preferred Qualifications**
* Prior healthcare experience
* Medical terminology experience
* Knowledge of billing/finance and eligibility processes, practices, and concepts
* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
**Telecommuting Requirements**
* Ability to keep all company sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills**
* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
* Proficient conflict management skills including the ability to resolve stressful situations
* All employees working remotely will be required to adhere to arenaflex’s Telecommuter Policy
**Compensation and Benefits**
* California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: The hourly range for this role is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to providing a supportive and inclusive environment that encourages growth and development. As a Bilingual English and Spanish Senior Customer Service Representative, you will have the opportunity to develop your skills and knowledge in customer service, billing, and medical coding. You will also have access to training and development programs that will help you advance your career.
**Work Environment and Company Culture**
* arenaflex is a dynamic and fast-paced organization that is committed to making a meaningful impact on the lives of millions of people. Our culture is guided by a set of core values that include diversity, inclusion, and compassion. We believe that everyone deserves the opportunity to live their healthiest life, and we are dedicated to creating a healthier atmosphere for our employees, customers, and communities.
**How to Apply**
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
**Application Deadline**
This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Drug-Free Workplace**
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.