Why arenaflex?
arenaflex is a worldwide leader in communications, technology, and digital services, dedicated to keeping people connected to what matters most. With a heritage of innovation spanning more than a century, we have grown from a regional telecom provider into a global powerhouse that delivers next‑generation mobile, broadband, TV, and smart‑business solutions across continents. Our mission is simple: to empower every person, household, and enterprise to communicate, collaborate, and create without limits.
Join us at arenaflex and become part of a culture that celebrates curiosity, diversity, and relentless improvement. Whether you’re engaging customers via phone, chat, or email, you’ll be the voice that shapes unforgettable experiences and drives the adoption of cutting‑edge technology.
Position Overview
Are you looking for a role that blends the excitement of sales with the satisfaction of helping customers solve real‑world problems? arenaflex is seeking an enthusiastic Hybrid Customer Sales & Service Call Center Representative to join our Premier Service Consultant team in Miami, Florida. This hybrid‑remote role requires you to be on‑site at our 600 NW 79th Avenue center three to four days a week and work from the comfort of your home one to two days a week. You will be the front‑line ambassador of arenaflex, delivering top‑tier service, driving acquisition, and fostering long‑term loyalty.
Key Responsibilities
Customer Interaction & Relationship Building
- Engage customers across multiple channels—phone calls, live chat, and email—in a high‑volume, fast‑paced environment.
- Listen actively to understand each customer’s needs, preferences, and pain points, then tailor solutions that align with arenaflex’s product suite.
- Build trust and confidence by providing clear, concise explanations of bills, plan features, and promotional offers.
- Maintain a professional, friendly tone that reflects arenaflex’s brand values at every interaction.
Sales, Acquisition, and Retention
- Identify cross‑sell and up‑sell opportunities that enhance the customer’s digital lifestyle, including wireless plans, high‑speed internet, and smart‑home services.
- Achieve or exceed weekly, monthly, and quarterly sales targets while maintaining a high level of customer satisfaction.
- Drive new customer acquisition through persuasive storytelling about arenaflex’s technology advantages.
- Proactively address churn risks by offering personalized retention solutions and incentives.
Problem Solving & Technical Assistance
- Troubleshoot basic service issues, billing discrepancies, and payment concerns, escalating complex cases to senior technical teams when needed.
- Document each interaction accurately in arenaflex’s CRM platform to ensure continuity and data integrity.
- Follow established escalation protocols, ensuring timely resolution and minimal customer effort.
Operational Excellence
- Adhere to a flexible 40‑hour work week that may include nights, weekends, and overtime during peak periods.
- Participate in paid training programs that equip you with the latest product knowledge, sales techniques, and compliance standards.
- Maintain a designated home workspace that meets arenaflex’s security and technical guidelines (high‑speed internet, dedicated desk, LAN connection, etc.).
- Comply with all arenaflex policies, including data privacy, security, and performance management processes.
Essential Qualifications
- Customer‑Centric Mindset: Demonstrated passion for helping people and delivering exceptional service.
- Strong Work Ethic: Consistent attendance, punctuality, and ability to thrive in a results‑driven environment.
- Adaptability: Comfort with shifting priorities, new technologies, and evolving product offerings.
- Problem‑Solving Skills: Ability to diagnose issues quickly and provide effective solutions.
- Attention to Detail: Accurate data entry and meticulous documentation of customer interactions.
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Previous experience in a call‑center, sales, or customer service role is a strong advantage.
Preferred Skills & Competencies
- Familiarity with telecom, broadband, or digital‑services terminology.
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and standard office productivity tools.
- Effective written communication skills for chat and email support.
- Basic technical acumen for troubleshooting internet, mobile, and TV services.
- Ability to work collaboratively with cross‑functional teams, including technical support, billing, and retention specialists.
- Goal‑oriented mindset with a record of meeting or exceeding sales quotas.
Compensation & Benefits
arenaflex values the contributions of its frontline talent and offers a competitive total rewards package:
- Base Pay: $18.50 per hour (subject to location, experience, and education).
- Uncapped Commissions: Earn additional income by meeting and surpassing sales targets.
- Employee Discounts: Up to 50% off eligible arenaflex mobility plans, accessories, internet, and home phone services.
- Tuition Reimbursement: Support for continued education and professional development.
- Paid Time Off (PTO): One week after six months, two weeks after the first year, plus company‑designated holidays.
- Parental Leave: Paid leave for new parents.
- Medical, Dental, Vision: Comprehensive health coverage for you and eligible dependents.
- 401(k) Plan: Employer‑matched retirement savings.
- Additional Benefits: Adoption reimbursement, short‑ and long‑term disability, life and accidental death insurance, critical illness/accident hospital indemnity, group legal services, employee assistance programs, and extensive wellness initiatives.
Work‑From‑Home (WFH) Requirements
Our hybrid model is built on trust and technology. To succeed from home, you must meet the following criteria:
- Reliable, high‑speed internet service (dedicated bandwidth recommended).
- Dedicated, ergonomically‑sound workstation (desk, chair, power outlet, LAN connection).
- Compliance with arenaflex’s security standards, including clean‑desk policy, data encryption, and regular workspace audits (remote desktop observation, screen recordings, webcam checks, etc.).
- Availability during scheduled shifts, adherence to technical support processes, and participation in ongoing training and performance reviews.
Career Growth & Learning Opportunities
at arenaflex, your career path is limited only by your ambition. As a Premier Service Consultant, you’ll gain:
- Hands‑on training with the latest mobile devices, fiber‑optic internet solutions, and emerging smart‑home technologies.
- Mentorship from seasoned sales leaders and technical experts.
- Opportunities to transition into specialized roles such as Sales Manager, Technical Support Lead, or Account Executive.
- Access to internal learning portals, certification programs, and leadership development tracks.
- Eligibility for internal mobility across arenaflex’s national and international locations.
Company Culture & Environment
arenaflex fosters an inclusive, energetic workplace where every voice matters. Our core values—Innovation, Integrity, Inclusion, and Impact—guide daily interactions and strategic decisions. Employees enjoy:
- A collaborative, team‑oriented atmosphere that celebrates diverse perspectives.
- Regular community service initiatives and volunteer programs.
- Recognition programs that highlight outstanding performance and customer delight.
- Flexible scheduling options that respect work‑life balance.
- State‑of‑the‑art facilities in Miami equipped with breakout rooms, quiet pods, and collaborative spaces.
How to Apply
If you’re ready to become the voice of arenaflex, to inspire customers with technology, and to drive your own success, we want to hear from you. Click the link below to submit your application and take the first step toward a rewarding career with arenaflex.
Apply Now – Join arenaflex Today!
Equal Employment Opportunity
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of age, color, national origin, citizenship, disability, race, religion, gender identity, sexual orientation, veteran status, or any other protected characteristic. Qualified individuals with disabilities will receive reasonable accommodations throughout the recruitment process.