Role Description
We are looking for candidates who want to use their expertise to improve health, wellness and care access for patients with chronic conditions. The CCM assistant has the following responsibilities:
• Develops a patient coaching relationship that supports the patient care plan and quality of life for the patient.
• Acts as a trusted and empathic support for patients and families dealing with chronic conditions.
• Communicates abnormal findings to the cardiology care team.
• Monitors and encourages patient adherence to care plans and participation.
• Effectively communicates findings to the care team.
• Supports new patients in the enrollment process.
• Works as a liaison for the patient with the practice and providers.
• Identifies and escalates changes to providers to reduce events such as hospitalizations or urgent care visits.
• Works effectively with the EMR and CCM platform.
• Performs basic monitor troubleshooting with patients for the CCM platform.
• Follows clinical protocols.
• Participates in continued team education through shared learnings.
• Contributes to a high-quality service both to physicians and patients.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
Qualifications
• High School diploma or GED.
• 1 year of experience in remote chronic care management.
• Experience with cardiology patients - specifically heart failure.
• Registered Nurse (RN).
• Medical Assistant (MA).
• Certified Nurse Assistant (CNA).
• Experience with EMRs – specifically Athena, NexGen, GEMMS and e-clinical works.
• Great communication and multi-tasking skills.
Requirements
• Shift options are 8-hour shifts.
• Actual hours are based on customer/patient time zone.
• Work Location: Remote.
• Job Type: Full-time.
Benefits
• 401(k).
• Dental insurance.
• Health insurance.
• Life insurance.
• Paid time off.
• Vision insurance.
• Pay is dependent on experience with CCM, experience with cardiology patients and language skills: $20.00 - $24.00 per hour.
Company Description
Cardiovascular Services of America (CVAUSA) is the largest private and independent cardiology network in the United States. Our inclusive and diverse network brings together top cardiovascular specialists and thought leaders who offer regional perspectives and a broad strategic vision for the future of patient care.