As a Field Service Technician, you will play a key role in managing a designated service territory along with repairing and delivering Stryker equipment with a focus on Patient Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and collaborate with sales and support teams to drive business growth and success.
Possess basic electronic and mechanical aptitude. 1+ year experience in equipment repair involving mechanical/electrical skills.
Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades in accordance with the products operation manual.
Present the highest level of customer etiquette in support of the sales team and promote increased equipment and service usage by establishing and maintaining effective customer relationships.
Adhere to Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, and cadence of documentation, etc.
Have ability to explain detailed instruction troubleshooting and inspection procedures.
Engage in opportunities to collaborate with internal teammates across the business and assist on Field Service initiatives.
Grow the service business in the territory through the selling of service parts, billable labor and travel, and coordinating with sales to identify and close service contracts.
Write and present contract proposals to customers and perform product evaluations at the customer's site.
Fulfill the following physical requirements:
Required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities.
Endure prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
Have coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention.
Handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.
Required:
Possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy.
Willingness and ability to work an extended work week including nights and weekends at times.
Originally posted on Himalayas
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