At arenaflex, we're passionate about delivering exceptional customer experiences and building long-lasting relationships with our customers. As a Store Customer Service Specialist, you'll play a vital role in driving sales growth, providing top-notch customer service, and maintaining the highest standards of product knowledge and visual merchandising. If you're a motivated and customer-focused individual with a passion for sales and customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative products and services that empower individuals to unlock their full potential. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering exceptional customer experiences and building strong relationships with our customers. Our team is dedicated to creating a culture of inclusivity, diversity, and growth, where everyone has the opportunity to thrive and reach their full potential.
**Job Summary**
As a Store Customer Service Specialist, you'll be responsible for providing exceptional customer service, driving sales growth, and maintaining the highest standards of product knowledge and visual merchandising. You'll work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be responsible for processing sales transactions accurately, following and achieving sales goals, and maintaining precise work order files and formulas.
**Responsibilities**
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistent with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
**Qualifications**
* Minimum Requirements:
+ Must be at least eighteen (18) years of age
+ Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
+ Must have a valid, unrestricted Driver's License
+ Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
+ Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
* Preferred Qualifications:
+ Have at least a High School diploma or GED
+ Have at least one (1) year experience working in a delivery, retail, or customer service position
+ Have previous work experience selling paint and paint-related products
+ Have previous work experience operating tinting and mixing equipment
+ Ability to read, write, comprehend, and communicate in more than one language
+ Ability to read, write, comprehend, and communicate in Spanish
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Ability to work a variety of shifts, including evenings and weekends
* Ability to read, write, comprehend, and communicate in multiple languages
* Ability to operate tinting and mixing equipment
* Ability to maintain precise work order files and formulas
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills and careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Sales and customer service training
* Product knowledge training
* Leadership development programs
* Opportunities for advancement and career growth
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that's committed to creating a culture of inclusivity, diversity, and growth. We're passionate about delivering exceptional customer experiences and building strong relationships with our customers. Our team is dedicated to creating a positive and supportive work environment that encourages collaboration, innovation, and creativity.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and a range of benefits, including:
* Medical, dental, and vision insurance
* 401(k) retirement plan
* Paid time off and holidays
* Opportunities for advancement and career growth
* A dynamic and fast-paced work environment
* A culture of inclusivity, diversity, and growth
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and customer service, we want to hear from you! To apply, please visit our website and submit your application. We look forward to hearing from you and discussing how you can become a vital part of our success story.