Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team at blithequark as a Seasonal Call Center Customer Service Representative, specializing in healthcare solutions.
At blithequark, we're committed to revolutionizing the way our clients interact with their customers. As a Seasonal Call Center Customer Service Representative, you'll be at the forefront of this mission, providing top-notch support to patients and medical providers through phone and other channels of correspondence. Our team is dedicated to helping our clients achieve extraordinary customer service, one great interaction at a time.
**About blithequark**
blithequark is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. We're proud to be an equal opportunity employer, committed to fostering a diverse and inclusive work environment that values creativity, innovation, and collaboration.
**Responsibilities and Duties**
As a Seasonal Call Center Customer Service Representative, you'll be responsible for:
* Providing superior customer service in a contact/call center environment through phone and other channels of correspondence
* Handling questions and concerns with the highest degree of courtesy and professionalism
* Communicating and providing accurate answers to resolve end-users' questions and concerns
* Displaying empathy, having a passion for customer service excellence, and enjoying helping people
* Using a tactful manner and ability to effectively deal with difficult situations
* Maintaining knowledge of systems/applications/products serviced by the contact center
* Ability to follow strict work instructions and procedures
* Adapting to continual changes to work instructions and procedures
* Available for a flexible schedule
* Attending training as needed
* Listening to performance feedback and integrating suggestions into your daily tasks
* Demonstrating a strong attendance record and excellent work ethic
* Validating patient and medical provider demographic information, including correct selection of a medical provider by specialty for healthcare service
* Determining whether patients are eligible to receive health care benefits and the appropriate referral/authorization path
* Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests in accordance with contractual timeliness standards
* Following step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards
* Formulating brief sentences/paragraphs from referral/authorization orders to provide clinical information to servicing providers
* Reviews work to validate that information is going to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct
* Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks
* Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve
* Listens to performance feedback and integrates suggestions into your daily tasks
* Demonstrates a strong attendance record and excellent work ethic
**Qualifications and Skills**
To succeed in this role, you'll need:
* Effective listening & comprehension skills
* Ability to closely follow instructions
* Analytical & resourceful problem-solving skills
* High level of accuracy & attention to detail
* Computer literacy, technical aptitude & familiarity with basic office software systems
* Ability to work independently & in a team setting
* Flexibility to work different shifts with the possibility of overtime, when needed
* High School diploma or equivalent; college course work preferred
* Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred
* License/Certification: Medically based trade school diploma/certification, desired
**Benefits**
As a Seasonal Call Center Customer Service Representative at blithequark, you'll enjoy:
* A minimum of eleven paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day
* Full medical, dental, vision, and life benefits available
* Paid time off
* Flexible scheduling to accommodate your needs
* Opportunities for career growth and professional development
* A dynamic and supportive work environment that values teamwork and collaboration
**Work Environment and Culture**
At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer service and making a positive impact on people's lives. We believe in fostering a culture that values creativity, innovation, and collaboration, and we're always looking for ways to improve and grow.
**Compensation and Perks**
As a Seasonal Call Center Customer Service Representative, you'll enjoy a competitive hourly rate of $21.77 - $22.98 per hour, with opportunities for overtime and bonuses. You'll also have access to a range of benefits, including paid time off, medical, dental, vision, and life insurance, and a dynamic and supportive work environment that values teamwork and collaboration.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
blithequark is an equal opportunity employer, committed to fostering a diverse and inclusive work environment that values creativity, innovation, and collaboration. We welcome applications from all qualified candidates, and we're proud to be an equal opportunity employer.
Apply Now