At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers. As a Retail Customer Service Associate, you'll play a vital role in driving business success by delivering outstanding customer service, promoting arenaflex products and services, and contributing to a positive and inclusive work environment.
**About arenaflex**
arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. With a strong commitment to quality, innovation, and customer satisfaction, we strive to deliver market-leading customer experiences, business excellence, and financial return through a quality-oriented culture and day-to-day application of quality science.
**Job Summary**
As a Retail Customer Service Associate, you'll be responsible for delivering a positive customer experience, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You'll be knowledgeable in all areas of the arenaflex business, including print, signs & graphics, and shipping. You'll take orders, coordinate activities in the store, provide pricing and product information, and recommend appropriate arenaflex products and services.
**Key Responsibilities**
* Deliver exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
* Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate arenaflex products and services
* Take complex customer orders using order systems and provide accurate pricing information
* Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
* Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
* Maintain a safe, clean, and orderly retail store
* Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
* Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
* Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
* Take preemptive action to prevent errors and waste
* Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
* Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures
**Essential Functions**
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
**Minimum Qualifications and Requirements**
* High school diploma or equivalent education
* 6+ months of specialized experience
* Excellent verbal and written communication skills
**Preferred Qualifications**
* Previous experience in a retail or customer service environment
* Knowledge of print, signs & graphics, and shipping products and services
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong problem-solving and analytical skills
* Ability to work effectively in a team environment
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our team members grow and develop their skills and careers. As a Retail Customer Service Associate, you'll have opportunities to:
* Develop your customer service and sales skills through training and coaching
* Learn about arenaflex products and services and develop expertise in a specific area
* Participate in performance-based bonuses and recognition programs
* Take on additional responsibilities and contribute to the success of the team
* Pursue opportunities for advancement and career growth within the company
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a positive and supportive work environment that allows our team members to thrive and grow. As a Retail Customer Service Associate, you'll be part of a team that's passionate about delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Opportunities for performance-based bonuses and recognition programs
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and career growth
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.
arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email
[email protected].
arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
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