Experienced Remote Part-Time Tier 1 Customer Support Specialist - Afternoon - Contractor for Global Executive Development Programs

Welcome to blithequark

At blithequark, we are passionate about empowering leaders to reach their full potential. In partnership with the world's top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We are growing rapidly, and we are hiring passionate, diverse, mission-driven talent to grow with us. As a leader in executive development, we are committed to making a positive impact on the lives of our clients and the communities we serve.

About the Role

We are seeking a highly motivated and experienced Part-Time Tier 1 Customer Support Agent to join our team. As a virtual-based contractor, you will be responsible for providing quick and effective service to worldwide participants in our executive development programs. This is an exciting opportunity to work with top-tier executives and make a meaningful impact on their learning experience. The hours for this role are from 12PM - 6 PM EST Monday through Friday, and you will be required to work a varying schedule of 10-20 hours per week, with the potential for additional hours based on volume.

Key Responsibilities

• Provide exceptional customer support to clients via email, chat, phone, and web-based tools, ensuring timely and effective resolution of technical and non-technical issues
• Accurately identify and troubleshoot issues in a fast-paced environment, escalating complex problems to internal team members as needed
• Demonstrate a strong understanding of our programs, learning content, and technical products, with the ability to communicate complex information in a clear and concise manner
• Continuously strive to improve the quality of our support and service, both internally and externally, through ongoing learning and professional development
• Monitor live online video conferencing events and provide live immediate assistance to participants as needed

Essential Qualifications

• 1-3 years of work experience in a customer-facing role, preferably with a SaaS company or a product/technology division
• Poise and professionalism to respond to high-level executives from around the world, with executive support experience a plus
• Strong communication skills, both written and verbal, with the ability to adapt to a wide range of clients and scenarios
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software
• Outstanding task management skills, with the ability to prioritize and manage multiple responsibilities in a fast-paced environment

Preferred Qualifications

• Writing/reading/speaking fluency in languages other than English, with fluency in Spanish, French, or Japanese preferred
• Familiarity with video conferencing technology and related desktop support
• Experience working in a global environment, with a strong understanding of cultural differences and nuances

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, perks, and resources to support their career growth and well-being. These include:

• Accelerated career growth opportunities, with access to our high-impact courses and training programs
• Stock options in our fast-growing company, as well as access to a 401(k) to invest in your future
• Comprehensive wellness benefits, including high-quality, low-cost medical, dental, and vision plans
• Generous paid time off, parental leave, and holidays, with flexible work arrangements to support work-life balance
• A dynamic and supportive work environment, with a strong focus on diversity, equity, and inclusion

Our Culture

At blithequark, we are passionate about creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we are committed to making a positive impact on the lives of our employees, clients, and communities. Our culture is built on the values of:

• Empathy and understanding, with a strong focus on customer satisfaction and success
• Collaboration and teamwork, with a willingness to learn from and support each other
• Innovation and creativity, with a commitment to ongoing learning and professional development
• Integrity and transparency, with a strong focus on ethics and accountability

How to Apply

If you are a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our recruitment team. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Voluntary Self-Identification

As a federal contractor, we are required to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to providing a work environment that is free from discrimination and harassment. We do not discriminate on the basis of any protected group status under any applicable law, including race, color, religion, sex, national origin, age, disability, or veteran status. We are committed to making a positive impact on the lives of our employees, clients, and communities, and we look forward to welcoming you to our team.

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