Welcome to arenaflex
At arenaflex, we value each colleague's contributions, management, and effect, providing every individual with the opportunity to share in the business enterprise's achievement. We strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day, with maximum integrity, in an environment where each person is seen, heard, and feels like they belong. As a leader in our industry, we are committed to making a positive impact and driving success through our team's collective efforts.
About the Role
We are seeking a highly skilled and experienced Data Entry and Live Chat Specialist to join our team at arenaflex. As a key member of our Customer Listening Team, you will play a crucial role in handling the end-to-end Voice of the Customer technique, which includes the layout and programming of customer experience surveys. With over 5M surveys received from clients each year across the consumer, business, and service provider area, this is an exciting opportunity to make a real difference in our customers' lives.
Key Responsibilities
- Assist in the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics
- Work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in technology to drive transformation and innovation
- Collaborate with utility teams to outline, frame, and capture business needs, growing information of Voice of the Purchaser methods and leveraging the same to outline and transform the facts within the Cornerstone Large Data Platform
- Design and build strong records model architecture to aid most fulfilling statistics processing and standardized metric definitions
- Enable big statistics and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions, ensuring information first-rate and accuracy through intensive testing at variable and use case degree
- Provide guidelines to enhance competencies to drive efficiency in computing programs using massive data ecosystem
- Power consumer tale evaluation & elaboration, design and development of software program programs, checking out & builds automation tools
- Proactively identify and automate manual tasks to improve best and efficiency
Essential Qualifications
To be successful in this role, you will need to have:
- Hands-on development experience on Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, Development Launch Management, and Troubleshooting understanding for data-driven tasks for a span of no longer less than 3+ years
- Experience with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups
- Strong collaboration and communication skills, with the ability to work closely with dating managers/product owners to expertise the functional requirements and converting them into technical deliverables
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience working with large data ecosystems and transformational technologies
- Knowledge of customer experience surveys and Voice of the Customer techniques
- Experience working in a remote or hybrid environment
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Strong technical skills, with the ability to learn and adapt quickly
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Strong problem-solving and analytical skills, with the ability to identify and automate manual tasks
- Ability to work in a fast-paced environment, with a focus on delivering high-quality results
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to supporting the growth and development of our colleagues. As a Data Entry and Live Chat Specialist, you will have access to a range of career growth opportunities and learning benefits, including:
- Competitive base salaries and bonus incentives
- Support for economic well-being and retirement
- Flexible working models, with hybrid, onsite, or digital arrangements depending on position and business need
- Generous paid parental leave policies (depending on your location)
- Free access to international on-site health facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Healthy Minds program
- Career development and education opportunities
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and inclusive work environment. We believe in creating a culture where each person is seen, heard, and feels like they belong. As a colleague, you can expect:
- A supportive and collaborative team environment
- Opportunities for growth and development
- A focus on work-life balance and well-being
- A culture of integrity, respect, and inclusivity
Compensation, Perks, and Benefits
As a Data Entry and Live Chat Specialist at arenaflex, you can expect a competitive compensation package, including:
- A base salary of $35/hour
- Bonus incentives and rewards for outstanding performance
- A range of benefits, including support for economic well-being and retirement, flexible working models, and generous paid parental leave policies
Conclusion
If you are a motivated and experienced Data Entry and Live Chat Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With a competitive compensation package, a supportive and collaborative team environment, and opportunities for growth and development, this is a role that is not to be missed. Apply now to join our team and take the first step towards a rewarding and challenging career at arenaflex.
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