Welcome to arenaflex
At arenaflex, we value each colleague's contributions, management, and effect, providing every individual with the opportunity to share in the business enterprise's achievement. We strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day, with the maximum integrity, in an environment where each person is seen, heard, and feels like they belong. As a leader in our industry, we are committed to making a positive impact on our customers, employees, and the communities we serve.
About the Role
We are seeking an experienced Remote Data Entry and Live Chat Professional to join our team. As a key member of our Customer Listening Team, you will be responsible for handling the end-to-end Voice of the Customer technique, which includes the layout and programming of customer experience surveys. With over 5M surveys received from clients each year across the consumer, business, and service provider area, this is an exciting opportunity to make a real difference in our customers' lives.
Key Responsibilities
- Assist in the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics
- Work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in technology to drive innovation and transformation
- Collaborate with utility teams to outline, frame, and capture business needs
- Develop knowledge of Voice of the Customer methods and leverage the same to define and transform the data within the Cornerstone Big Data platform
- Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level
- Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem
- Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools
- Proactively identify and automate manual tasks to improve best and efficiency
Essential Qualifications
To be successful in this role, you will need:
- Hands-on development experience on Hive/Hadoop, PySpark, Python, Shell Scripting languages, development launch management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years
- Active collaboration with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables
- Familiarity with Agile methodologies of delivery where small increments of a product are introduced at everyday intervals to the business groups
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Experience working with big data ecosystems and transformational technologies
- Knowledge of data modeling and data architecture principles
- Experience with automation tools and scripting languages
- Strong understanding of customer experience and Voice of the Customer techniques
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Strong technical skills and experience with data-driven tasks
- Excellent collaboration and communication skills
- Ability to work in an Agile environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our colleagues. As a Remote Data Entry and Live Chat Professional, you will have access to:
- Career development and education opportunities
- Training and development programs to enhance your skills and knowledge
- Opportunities to work on exciting and challenging projects
- A collaborative and supportive work environment
Work Environment and Company Culture
At arenaflex, we prioritize the well-being and happiness of our colleagues. We offer a flexible working model with hybrid, onsite, or digital arrangements depending on position and business need. Our company culture is built on the values of integrity, respect, and inclusivity, and we strive to create an environment where each person feels seen, heard, and valued.
Compensation, Perks, and Benefits
We offer a competitive base salary, bonus incentives, and a range of benefits, including:
- Competitive base salaries
- Bonus incentives
- Support for economic well-being and retirement
- Flexible working model with hybrid, onsite, or digital arrangements
- Generous paid parental leave policies (depending on your location)
- Free access to on-site health facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Healthy Minds program
Conclusion
If you are a motivated and experienced Remote Data Entry and Live Chat Professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With a competitive salary, comprehensive benefits, and a supportive work environment, this is a chance to take your career to the next level and make a real difference in the lives of our customers. Apply now and join our team of talented and dedicated professionals.
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