Join the Team at The Hartford: Where Customer Experience Meets Innovation
At The Hartford, we're driven by a passion to make a meaningful difference in people's lives. As a leading insurance company, we're committed to going beyond just policies and coverages. Our Group Benefits division is at the forefront of providing businesses with essential services, including administrative, billing, and technical support for our range of products, such as Short Term Disability, Long Term Disability, Life, and Supplemental Life insurance. We're now seeking a talented and customer-focused Remote Customer Service Representative to join our dynamic team and help shape the future of insurance services.
About Our Culture and Work Environment
Our contact center is a tight-knit community that thrives on teamwork and delivering impactful customer experiences. With a diverse range of transactions and a fast-paced environment, you'll have the opportunity to grow professionally and make a real difference in the lives of our customers. As a remote employee, you'll enjoy the flexibility to work from home and be part of a company that values work-life balance and employee well-being.
Key Responsibilities:
- Technical Troubleshooting: Assist customers with website issues and troubleshoot technical problems with ease and efficiency.
- Customer Relationship Building: Build rapport and maintain positive relationships with internal customers, ensuring a memorable customer experience.
- Inbound Customer Calls: Take inbound calls, utilizing active listening skills to understand customer needs, personalize solutions, and create value.
- Email Management: Respond to customer emails, demonstrating critical thinking and attention to detail.
- Benefit and Billing Support: Address benefit questions and billing/administrative inquiries related to our Group Benefits products.
- Compliance and Performance: Adhere to established compliance and performance processes, both verbally and in writing.
- Customer Experience: Take ownership of customer needs, using every touchpoint to build value and enhance The Hartford brand.
Requirements and Qualifications:
To succeed in this role, you'll need:
- Technical Skills: Strong technical abilities to troubleshoot complex issues and provide clear resolutions.
- Customer Service Background: A demonstrated background in customer service, insurance, retail, sales, or a related field.
- Communication Skills: Excellent written and verbal communication skills, with the ability to develop strong customer relationships.
- Computer Applications: Proficiency in basic computer applications, including Microsoft Outlook, Word, Excel, and PowerPoint.
- Bilingual Skills: Bilingual (Spanish/English) skills are preferred but not required.
Technical Requirements for Remote Work:
To ensure seamless remote work, you'll need:
- High-Speed Internet: A high-speed broadband internet service (not DSL, wireless, Wi-Fi, hotspots, or fiber without a modem).
- Modem/Router Setup: An internet provider-supplied modem/router/gateway hardwired to the Hartford-issued computer with an ethernet cable.
- System Speeds: A minimum of 100MB download and 10MB upload speeds.
- Software Requirements: Familiarity with Genesys softphone, Citrix/ATO, and Microsoft Teams.
Career Growth and Learning Benefits:
At The Hartford, we're committed to helping our employees grow professionally and personally. You'll have access to:
- Comprehensive Training: Extensive training programs to ensure your success in the role.
- Career Development: Opportunities for career advancement and professional growth.
- Employee Benefits: A range of benefits, including health insurance, retirement plans, and paid time off.
- Recognition and Rewards: Regular recognition and rewards for outstanding performance.
Compensation and Benefits:
We offer a competitive compensation package, including:
- Base Pay: An annualized base pay range of $40,685 - $61,027.
- Bonuses and Incentives: Short-term and annual bonuses, as well as long-term incentives.
- On-the-Spot Recognition: Regular recognition and rewards for outstanding performance.
Why Join The Hartford?
By joining our team, you'll become part of a company that:
- Values Human Achievement: We believe in the potential of individuals and businesses to achieve great things.
- Supports Volunteerism: We encourage volunteerism and community involvement.
- Promotes Diversity and Inclusion: We're committed to creating an inclusive and diverse work environment.
- Offers Opportunities for Growth: We provide opportunities for career growth and professional development.
How to Apply:
If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to join our team, please apply today! We can't wait to hear from you and explore how you can contribute to our mission.
Apply Now