Join the Team at Gainwell Technologies: Where Passion Meets Purpose in Healthcare
At Gainwell Technologies, we're driven by a shared mission to revolutionize healthcare through innovative solutions that make a meaningful impact on people's lives. As a leader in the industry, we're committed to fostering a culture of collaboration, innovation, and inclusion, where every individual has the opportunity to grow and thrive. If you're a passionate and experienced pharmacy technician looking for a new challenge, we invite you to join our team as a Pharmacy Technician Call Center Representative, working remotely from the comfort of your own home.
About the Role
As a Pharmacy Technician Call Center Representative, you'll play a critical role in our organization, serving as a subject matter expert in both pharmacy knowledge and call center operations. You'll be the primary point of contact for providers, answering incoming calls, processing prior authorization requests, and assisting with inquiries via various media platforms, including fax, secure messaging, and chat. Your expertise and excellent communication skills will enable you to resolve issues efficiently, ensuring seamless interactions with our clients.
Key Responsibilities:
- Answer incoming calls from providers, responding to their inquiries and concerns in a timely and professional manner.
- Process prior authorization requests accurately and efficiently, within the mandated timeframes set by our State clients.
- Complete authorization approvals for cases where all criteria are met, without the need for a pharmacist's clinical judgment.
- Communicate effectively with providers regarding the status of their authorization submissions or other inquiries, providing clear and concise information.
- Follow standard operating procedures for incoming calls, utilizing your knowledge and resources to resolve issues on the initial contact.
- Ensure compliance with all PHI protocols and secure handling of confidential company data according to policy guidelines.
What We're Looking For
To succeed in this role, you'll need to possess a unique blend of pharmacy knowledge, technical skills, and excellent communication abilities. Here are the essential qualifications and skills we're looking for:
Essential Qualifications:
- Certified Pharmacy Technician (CPhT) credential, with a valid pharmacy technician license/certification/registration, as required by state law.
- At least 2 years of experience as a pharmacy technician in settings such as retail pharmacy, hospital pharmacy, managed care, insurance, or pharmacy benefit management.
- Proficiency with general computer skills, including Microsoft Office, internet usage, and email.
- Flexibility to adjust work hours to meet peak demand times, ensuring seamless operations.
Preferred Qualifications:
- National certification from an accredited program, such as PTCB or ExCPT.
- Experience working in a call center environment, with a strong understanding of customer service principles.
- Familiarity with electronic health records (EHRs) and pharmacy management systems.
What You Should Expect in This Role
As a remote Pharmacy Technician Call Center Representative, you'll enjoy a flexible work environment, with the opportunity to work from home and maintain a healthy work-life balance. Here are some additional details about what you can expect:
Work Environment:
- Reliable high-speed internet connectivity is essential, with minimum requirements of 24 Mbps download and 8 Mbps upload.
- Video cameras must be used during all interviews.
- Monday to Friday, fully remote schedule.
Compensation and Benefits:
- Competitive salary range: $33,500.00 - $47,900.00 per year, depending on geographic region, internal equity, job-related knowledge, skills, and experience.
- Generous, flexible vacation policy.
- 401(k) employer match.
- Comprehensive health benefits.
- Educational assistance.
- Variety of leadership and technical development academies to help build your skills and capabilities.
Why Join Gainwell Technologies?
At Gainwell Technologies, we're committed to creating a diverse, equitable, and inclusive workplace, where every individual has the opportunity to grow and thrive. Here are just a few reasons why you should consider joining our team:
Career Growth Opportunities:
- Opportunity to grow your career in a company that values work flexibility, learning, and career development.
- Access to leadership and technical development academies to help build your skills and capabilities.
- Collaborative and innovative work environment that encourages creativity and out-of-the-box thinking.
Company Culture:
- We're proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, or other applicable legally protected characteristics.
- We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
How to Apply
If you're passionate about making a difference in healthcare and have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application without delay, and we'll be in touch to discuss the next steps.
Don't miss this chance to join a dynamic team and take your career to the next level!
Apply Now