Introduction to blithequark
At blithequark, we are dedicated to delivering extraordinary care and improving the health and well-being of the communities we serve. As a multi-specialty physician-led organization, we have been providing access to top-ranked healthcare services in the Midwest region since 1994. With over 600 doctors and advanced practice providers affiliated with our organization, we are committed to excellence in patient satisfaction, quality healthcare, and community service. We are now seeking an experienced Part Time Remote Customer Service Specialist to join our team and contribute to our mission of providing exceptional patient care.
Job Overview
The Part Time Remote Customer Service Specialist will serve as the initial point of contact and liaison between patients, healthcare facilities, physicians, clinical staff, and practices to facilitate patient healthcare needs. This role will utilize an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care. As a key member of our team, you will be responsible for answering a high volume of inbound calls, navigating electronic health records, and providing excellent customer service to patients, providers, and external organizations.
Key Responsibilities
- Navigate the electronic health record to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA.
- Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
- Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues in the electronic health record and consulting/escalating to clinical staff when necessary.
- Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
- Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and communicating in a professional, positive, and respectful manner with patients, providers, blithequark staff, and external organizations.
Essential Qualifications
To be successful in this role, you will need:
- A High School Diploma or GED
- 2-5 years of experience in customer service or healthcare, with recent experience preferred
- Typing speed of at least 35 words per minute with 90% accuracy
- Ability to work in a constant state of alertness and in a safe manner, as this is a safety-sensitive position
- Strong critical thinking and problem-solving skills, with the ability to leverage multiple job aids and resources to provide appropriate levels of service
- Excellent communication and customer service skills, with the ability to communicate in a professional, positive, and respectful manner with patients, providers, and external organizations
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in an electronic health record system
- Knowledge of insurance basics, MyChart, and appointment instructions
- Previous experience working in a call center or customer service environment
- Supervisory experience, although not required
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
- Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, providers, and external organizations
- Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands
- Strong attention to detail, with the ability to maintain accurate and up-to-date records and documentation
- Ability to work independently and as part of a team, with a strong commitment to delivering exceptional customer service and patient care
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for growth and development, as well as a supportive and inclusive work environment. As a Part Time Remote Customer Service Specialist, you will have access to:
- Comprehensive training and onboarding program, designed to equip you with the skills and knowledge needed to succeed in your role
- Ongoing professional development and education opportunities, including workshops, webinars, and conferences
- Mentorship and coaching from experienced professionals, with a focus on helping you achieve your career goals and aspirations
- Opportunities for advancement and career progression, with a strong focus on promoting from within
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive work environment, with a strong focus on teamwork, collaboration, and mutual respect. As a Part Time Remote Customer Service Specialist, you will be working from home, with the flexibility to manage your schedule and workload in a way that suits your needs and preferences. You will also have access to a range of benefits and perks, including:
- Comprehensive medical, dental, vision, life insurance, and legal services
- Disability insurance paid for by blithequark
- Pension Plan/403(b) Plan funded by blithequark
- 401(k) plan with blithequark match
- Tuition Assistance available on first day
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays, and personal time
- Adoption assistance
Compensation, Perks, and Benefits
As a Part Time Remote Customer Service Specialist at blithequark, you will be eligible for a range of benefits and perks, including:
- Competitive hourly rate, with opportunities for overtime and bonuses
- Comprehensive benefits package, including medical, dental, vision, life insurance, and legal services
- Flexible scheduling and remote work arrangements, with the ability to manage your schedule and workload in a way that suits your needs and preferences
- Opportunities for professional development and education, including workshops, webinars, and conferences
- Recognition and reward programs, designed to recognize and reward your contributions and achievements
Conclusion
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service and patient care, we encourage you to apply for the Part Time Remote Customer Service Specialist role at blithequark. With a strong focus on teamwork, collaboration, and mutual respect, we offer a positive and inclusive work environment that is designed to support your growth and development. Don't miss this opportunity to join our team and contribute to our mission of providing extraordinary care and improving the health and well-being of the communities we serve. Apply today and take the first step towards a rewarding and challenging career with blithequark!
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