At arenaflex, we're not just an auto glass company – we're a people-powered organization that's passionate about delivering extraordinary experiences to our customers. We're seeking a highly skilled and empathetic Part-Time Remote Customer Service Representative to join our team and help us continue our legacy of excellence. If you're a customer service enthusiast with a knack for building rapport and resolving issues, we want to hear from you!
**About arenaflex**
arenaflex is the nation's largest provider of vehicle glass repair, replacement, and recalibration services, operating over 700 stores and 7,900 MobileGlassShops across all 50 U.S. states. Founded in 1947, we've been dedicated to providing our customers with a People Powered, Customer Driven experience that sets us apart from the rest. Our commitment to excellence has earned us an impressive 88% Net Promoter Score (NPS), and we're proud to be an equal opportunity employer that values diversity and inclusion.
**Job Summary**
As a Part-Time Remote Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a seamless experience from start to finish. You'll work from the comfort of your own home, using your own equipment to connect with customers and provide solutions to their problems. If you're a motivated and empathetic individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Professionally answer a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts
* Accurately enter claim data into our production systems while on a live phone call
* Effectively and compassionately guide customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs
* Verify customer insurance coverage and deductible amounts and communicate the information to the customer
* Assist customers with scheduling repair, replacement, and/or recalibration services at a arenaflex location or at a non-arenaflex shop while honoring the customer's preference
* Utilize systems and resources provided to enhance the overall customer experience
* Provide solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information
* Other duties assigned by leadership
**Professional Requirements**
* Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
* Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
* The desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset
* The ability to read and utilize provided scripting in a conversational and timely manner
* Demonstrates a high level of empathy and integrity by always doing the right thing
* Has an upbeat personality and can show an authentic willingness to assist our customers
* Previous experience working in a contact center or other customer service role
* 16+ years of age
* High School Diploma or equivalent, or actively enrolled
**Work from Home Requirements**
* Personal computer or laptop with Windows 10 or higher
* High Speed Internet that meets the following requirements:
+ Download Speed = 25 Mbps or higher
+ Upload Speed = 10 Mbps or higher
+ Ping = 50 ms or lower
+ Jitter = 20 ms or lower
* Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)
* USB wired headset
* Webcam
* Dedicated workspace free from background noise and interruptions
**What You'll Get**
* Pay is $16.50/hour and offers bonus opportunities
* A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts
* Weekly pay checks!
* Up to $5,250 in tuition reimbursement per year
* Paid training and all the tools and resources you'll need to be successful
* View all our health, wealth, and life offerings at www.arenaflexbenefits.com
**Why arenaflex?**
* We're a people-powered organization that values our employees and provides a supportive work environment
* We're committed to delivering extraordinary experiences to our customers and exceeding their expectations
* We offer a competitive salary and benefits package, as well as opportunities for career growth and development
* We're a diverse and inclusive workplace that welcomes everyone
* We're a leader in the auto glass industry, with a rich history and a commitment to excellence
**How to Apply**
If you're a motivated and empathetic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. We don't discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.
**Accessibility**
Upon request and consistent with applicable laws, arenaflex will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for assistance.
**Privacy**
To review and consider your application, arenaflex collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.
**Agencies**
arenaflex does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party.
**Health and Safety**
To ensure a safe working environment and protect the community at large, depending on the position, arenaflex may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state, and federal laws. arenaflex will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.