Introduction to blithequark
blithequark is a pioneering not-for-profit organization dedicated to addressing the most pressing issues facing older adults in the United States. As the sole corporate member of blithequark Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, we serve over 270,000 members across California, Arizona, and Nevada. With a mission-driven approach, blithequark has been at the forefront of senior healthcare for more than 40 years, innovating and improving the lives of older adults. Our team of talented and passionate professionals is committed to supporting seniors on their aging journey, while continuously innovating healthcare solutions.
About the Role
We are seeking an experienced and compassionate Part-Time Remote Customer Service Advocate to join our team. As a Customer Service Advocate, you will be the primary point of contact for our members, providing exceptional service and support to address their questions, concerns, and needs. Your role will be crucial in ensuring member satisfaction, resolving issues, and promoting our organization's mission and values.
Key Responsibilities
- Provide high-quality customer service by applying blithequark's Five Service Principles, educating members, family, providers, and caregivers about benefits and plan options.
- Accurately explain benefits and plan options in person, via email, or telephonically, ensuring clarity and understanding.
- Provide follow-up support to members, clarifying issues, determining causes, and identifying and explaining solutions, escalating concerns to management or other departments as required.
- Consistently meet or exceed departmental standards, including quality, productivity, and adherence to schedule and attendance.
- Respond to member and internal staff inquiries in a timely and professional manner, resolving issues and providing solutions.
- Participate in member calling projects to support membership retention and overall organizational goals.
- Follow policies, procedures, and job aids to maintain efficient and compliant operations, communicating suggestions for improvement to management.
- Document transactions, completing applicable member forms and summarizing actions taken in our computer system.
- Temporarily respond to routine member questions and concerns on specific medical group call queues as part of skill development.
- Contribute to team efforts, accomplishing related results as needed, and actively support the achievement of blithequark's Vision and Goals.
Qualifications and Requirements
To be successful in this role, you will need:
- A G.E.D. or High School diploma.
- 1-2 years of call center or related customer service experience.
- 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans (preferred).
- Experience in the healthcare, insurance, or pharmacy industry (highly desirable).
- Ability to maintain a calm demeanor in highly charged situations.
- Data entry and general computer skills (word processing, email).
- Effective communication (oral and written) skills and a professional, pleasant telephone manner.
- Ability to handle large call volumes while providing excellent customer service.
- Demonstrated efficiency and effectiveness in a high-call-volume environment.
What We Offer
At blithequark, we are committed to providing a supportive and inclusive work environment, offering:
- A competitive base salary range starting at $20.00 per hour.
- An excellent 401(k) Retirement Saving Plan with employer match.
- A robust employee recognition program.
- A healthy work-life balance.
- Opportunities for professional growth and development.
- A dynamic and diverse team environment.
Career Growth and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Advocate, you will have access to:
- Comprehensive training programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A supportive and collaborative team environment that fosters learning and development.
- Recognition and rewards for outstanding performance and contributions.
Work Environment and Company Culture
blithequark is proud to be an Equal Employment Opportunity and Affirmative Action workplace. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives, such as:
- Equal pay and employee resource groups.
- Inclusive benefits and diversity training programs.
- A culture of respect, empathy, and understanding.
- A dynamic and supportive team environment that values diversity and promotes equality.
Compensation, Perks, and Benefits
At blithequark, we offer a comprehensive compensation package, including:
- A competitive salary and benefits package.
- A 401(k) Retirement Saving Plan with employer match.
- A robust employee recognition program.
- A healthy work-life balance and flexible scheduling options.
- Opportunities for professional growth and development.
Conclusion
If you are a compassionate and customer-focused individual looking to make a difference in the lives of older adults, we encourage you to apply for this exciting opportunity. As a Part-Time Remote Customer Service Advocate at blithequark, you will be part of a team that is dedicated to improving the lives of our members and our community. Join us in our mission to innovate senior healthcare and apply today!
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