At arenaflex, we're a family of SaaS solutions that focuses on organizational management, administration, and payment processing. Our Rec & Leisure business line is dedicated to empowering dance studios to offer online registration, tuition calculation, and payment options for parents of their students. We're now seeking an experienced customer support specialist to join our team and provide top-notch service for our customers.
**About arenaflex**
arenaflex is a leading provider of integrated software solutions for various communities and organizations. Our mission-critical tools help our customers manage and grow their communities, enhance member engagement, and better serve their constituents. Our team is united in its desire to help our clients achieve their goals and make a positive impact.
**The Role**
As an Experienced Part-Time Customer Support Representative, you will be responsible for providing exceptional support to our customers, ensuring they have a great experience using our product. You will be the first point of contact for our customers, handling their inquiries, issues, and requests through phone, chat, and email. You will work closely with our Development and Quality Assurance teams to identify, triage, and resolve system issues.
**Responsibilities**
- Provide top-notch customer support through phone, chat, and email, ensuring customers have a great experience using our product.
- Respond to client questions and issues, including bugs, feature requests, and business processes.
- Work directly with clients, as well as Development and Quality Assurance teams to identify, triage, and resolve system issues.
- Document frequently asked questions and prepare knowledge-based content.
- Document requirements and user stories for production issues and feature requests.
- Collaborate with cross-functional teams to ensure seamless customer experience.
- Stay up-to-date with product knowledge and provide expert advice to customers.
**Requirements**
- Strong customer service and analytical skills are a must.
- Comfortable helping customers via phone support.
- Ability to diagnose and explain complex solutions to technical and non-technical audiences.
- Ability to quickly learn computer software and operating procedures.
- Proficient in Microsoft Office Suite or related software.
- Flexible work schedule; must be able to work on weekends.
- Excellent communication (written and verbal) and time management skills.
- Proven track record of outstanding performance and achieving goals.
- Success-driven, works well in a team, and enjoys a dynamic and changing environment.
- Knowledge and passion for the dance industry.
- Previous experience with SaaS or payments industry preferred, but not mandatory.
**Excited about this role but don’t meet every single requirement?**
We're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
**The Company Culture**
arenaflex offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer-paid short/long-term disability
- Basic Life
- 401K option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company-paid holidays
- 6 weeks paid parental leave
- A culture that values work-life balance and celebrates successes
**Inclusion and Diversity**
arenaflex is an Equal Employment Opportunity Employer. We're a company where diverse backgrounds, experiences, and viewpoints are valued. We do not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state, or federal laws.
**Salary Range Disclosure**
The base range represents the low and high end of the arenaflex salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to, location, experience, and performance. The range listed is just one component of arenaflex's total compensation package for employees. Other rewards may include discretionary bonuses, long-term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave, and more.
**Salary Range**
US Remote: $20/hr
**How to Apply**
If you're passionate about delivering exceptional customer support and have a passion for the dance industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon.
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