At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Customer Success Representative, you'll play a critical role in helping us achieve this goal by delivering exceptional customer experiences and driving business growth. If you're passionate about data-driven decision making, customer-centricity, and taking ownership of your work, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and innovative company that's dedicated to empowering businesses to succeed in today's fast-paced market. With a strong focus on customer satisfaction and employee well-being, we've created a unique work environment that fosters growth, collaboration, and creativity. Our team is made up of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers and each other.
**The Role**
As a Customer Success Representative at arenaflex, you'll be responsible for delivering exceptional customer experiences through proactive and reactive support. You'll work closely with our Operations and Product departments to resolve issues related to our ordering platform and agent staffing, while also maintaining healthy call center production and monitoring real-time metrics. Your day-to-day will be filled with exciting challenges and opportunities to grow, including:
* Monitoring real-time metrics to identify potential issues and take proactive measures to prevent them
* Responding to customer inquiries and service requests in a professional and courteous manner
* Communicating with our Operations and Product departments, and BPO leads to resolve issues related to the ordering platform or agent staffing
* Supporting the onboarding of new customers by creating accounts in our database, verifying telephony setup, and answering questions
* Maintaining our knowledge base for customers and assisting in the creation of new SOPs
* Tracking and documenting all happenings in HubSpot, following up on open tickets from earlier in the day/week
* Contacting Restaurant partner locations as needed to facilitate order recovery
**What's in it for YOU**
* Flexible, part-time hours with hourly pay
* Generous stock option plan
* Unlimited PTO
* 100% remote work
* Opportunity to "wear lots of hats" and accelerate your career
* Ownership, responsibility, and empowerment in what you do
* Incredible teammates and a caring workplace culture
**What sets you up for success**
* 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
* Flexible/open availability.
* Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency.
* Accountable & Independent: you're self-directed and take pride in your work. It's clear that you're invested in your own professional growth, as well as the growth of the company you represent.
* Tech savvy: you're computer-savvy. CRM/ticketing system experience is preferred, but not required.
**Why arenaflex?**
* We're a remote-friendly company that values work-life balance and flexibility.
* We offer a generous stock option plan and unlimited PTO to help you grow your career and enjoy your personal life.
* Our team is made up of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers and each other.
* We're committed to creating a workplace culture that's caring, inclusive, and empowering.
**How to Apply**
If you're passionate about customer success, data-driven decision making, and taking ownership of your work, we want to hear from you! Apply now to join our team as a Customer Success Representative and take the first step towards an exciting and rewarding career at arenaflex.
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