At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a valued member of our Operations team, you'll play a crucial role in delivering top-notch service to our customers while working from the comfort of your own home. If you're a motivated, production-driven, and team-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading provider of customer service and benefits compliance solutions, serving over 1000 clients across various industries. Our team is committed to delivering exceptional results, and we're proud to have been recognized as a Great Place to Work twice. We're seeking a highly skilled and dedicated Customer Service Representative to join our team and contribute to our mission of providing unparalleled customer experiences.
**Job Summary**
As a Part-Time Customer Service Representative, you'll be responsible for providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs. You'll work closely with our clients to resolve customer issues, collect and document claim details, and utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries. This is a remote position, and you'll have the flexibility to choose from a variety of shifts to suit your schedule.
**Key Responsibilities**
* Provide exceptional customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
* Collect and document all claim details provided by the customer into the claim accurately
* Identify and resolve customer issues by adhering to clients-specific handling instructions
* Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries
* Punctuality and reliability: remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support
* Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
* Successfully demonstrate arenaflex's core values:
+ Customer first: fulfills customer needs with compassion
+ Self-motivated: takes initiative and commits to the task at hand
+ Teamwork: promotes unity over self
+ Continuous improvement: strives for daily growth
**Required Skills and Abilities**
* Language Skills:
+ Ability to read and interpret documents such as police and accident reports
+ Ability to write routine correspondence and detailed accident descriptions
+ Ability to project a confident, clear, and professional telephone presence
+ Ability to provide feedback verbally and written in a positive, professional manner
* Bi-lingual in Spanish (Preferred)
* Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel
+ Ability to type at least 40wpm
* Education and Experience:
+ High School Diploma or general education degree (GED) required
+ 1-2 years of quality assurance experience preferred
**Network Requirements**
* Upon hire, a Speed Test must be run from the computer you'll be working from (www.speedtest.net)
* Ethernet connection is not required, however, strongly recommended
* Must be on a private network, not allowed to work in public locations
* No VPNs are allowed, as logins must happen in the US
**Benefits and Compensation**
* Competitive compensation
* 20+ hours per week: Ancillary Benefits (Eligible 1st day of month following 60 days of employment)
+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* Less than 20 hours per week: Ancillary Benefits (Eligible 1st day of month following 60 days of employment)
+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* 401K: Eligible after 6 months of employment
* PTO: Eligible after 90 days of employment
* Employee Assistance Program
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. As a valued member of our team, you'll have access to:
* Flexible scheduling to suit your needs
* Opportunities for career growth and professional development
* A comprehensive benefits package
* A dynamic and supportive team environment
**How to Apply**
If you're a motivated and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex.