**Job Summary:**
Join arenaflex, a leading company in the interior design and construction industry, as an Order Processor (Admin & Data Entry - WFH Potential). As a key member of our team, you will be responsible for receiving and processing incoming work orders, maintaining records, and compiling reports. Your attention to detail, excellent communication skills, and ability to work independently will make you an ideal candidate for this role. With the potential to work from home, you will have the flexibility to balance your work and personal life while contributing to the success of arenaflex.
**About arenaflex:**
arenaflex is a dynamic and innovative company that specializes in interior design and construction solutions. We are committed to providing exceptional customer service, delivering high-quality products, and fostering a positive work environment. Our team is passionate about creating spaces that inspire and uplift our customers, and we are seeking like-minded individuals to join our journey.
**Primary Tasks & Responsibilities:**
As an Order Processor (Admin & Data Entry - WFH Potential) at arenaflex, you will be responsible for the following tasks:
* Performs accurate and timely entry of customer selection into order processing system. Calculates and enters initial pricing at the time of order creation.
* Identifies and escalates gaps in company and customer ordering information with appropriate level of urgency. Researches shortages and provides accurate details of all shortage issues.
* Monitors orders using system reports and communicates progress to leadership. Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry.
* Monitors and tracks customer orders to meet material lead times and ensure on-time delivery.
* Maintains customer rituals regarding selection, billing back-up and order acknowledgments.
* Interacts with internal and external customers daily through clear and concise written and oral communication.
* Reviews job cost data to ensure accurate recognition of revenue. Enters job cost coding to reflect margin status.
* Investigates and resolves job cost margin discrepancies.
* Refers complex, unusual problems to supervisor.
* Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co-worker or supervisor.
**Education and Experience:**
* Must be eighteen years of age
* HS Diploma or GED required. Specialized skills training/certification may be required.
* 0-2 years of order entry and customer service experience preferred
* Experience in a customer service or call center environment.
* SAP knowledge is a plus.
* Flooring or construction industry experience preferred.
* Experience using Microsoft Office (Word, Excel, and PowerPoint)
**Work Environment:**
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
* Typically requires overnight travel less than 10% of the time.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and is committed to providing a workplace that is free from discrimination and harassment. We strictly prohibit all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment), or any other status or classification protected by applicable federal, state, and/or local laws.
**Benefits and Perks:**
* Competitive hourly rate of $18-$21 per hour
* Potential to work from home
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to cutting-edge technology and tools
**How to Apply:**
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Note:**
This job description is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. Management retains the right to add or change the duties of the position at any time.
**Apply Now:**