At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As an Onboard Services Customer Service Representative, you'll play a vital role in ensuring our catering and in-flight services meet the highest standards of quality and excellence. If you're passionate about providing top-notch customer service, working in a fast-paced environment, and contributing to the success of our team, we want to hear from you!
**About arenaflex**
arenaflex is a world-leading airline that operates on a global scale, connecting people and cultures from around the world. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a leader in the aviation industry. As a member of our team, you'll have the opportunity to work with a diverse group of talented individuals who share our passion for delivering exceptional customer experiences.
**Job Responsibilities**
As an Onboard Services Customer Service Representative, you'll be responsible for:
* Executing a positive handoff with flying groups and leading cookroom reviews during catering provisioning to alleviate missing item concerns/events.
* Supporting the restock of "hold items" from a terminal access vantage to decrease conditions on truck dispatches.
* Acting as an item and mileage SME for ATL catering details with Uncertainties and OBS.
* Tracking, pattern, and providing designated "shock and pleasure" for MI-19 patterns, objections, and flight groups.
* Supporting and participating in "Providing food Determination Rush" at Uncertainties Parlors for item, detail, and change management "communication and feedback".
* Effectively participating in Online Entertainment/SkyHub postings and promotions, for ATL OBS Brand Building and Mindfulness.
* Job requires steady movement, expected to be effectively moving and directing all parts of the catering activity.
* Position requires a customer service mindset to diffuse tense circumstances and really issue tackle on the fly.
* Should be able to function well in a team climate.
* Should be receptive and have strong relational and communication skills.
* Should practice security-conscious behaviors and follow all Coronavirus health precautionary measures in every single functional cycle and techniques.
**Advantages and Benefits to Help You Continue to Thrive**
At arenaflex, we're committed to supporting our employees' personal and professional growth. Here are some of the benefits and advantages you can expect:
* Competitive salary, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match.
* Paid time off, including holidays, vacations, and paid personal time.
* Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
* Wellness programs to support physical, mental, social, and financial well-being, including access to an employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health counseling.
* Domestic and Global (backup) Flight privileges for employees and qualified family members.
* Career development programs to help you achieve your long-term career goals.
* Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Benefits, including vehicle and lodging rentals and auto/mortgage holders/pet protections.
**What You Need to Succeed (Minimum Qualifications)**
* Should have and maintain a valid driver's license.
* Should be able to obtain and hold an airport ID with a customs seal.
* Pass a comprehensive post-offer pre-employment personal investigation, including fingerprinting and a criminal history record check required by government regulation.
* Pass a post-offer pre-work drug test.
* Should have excellent oral and verbal communication skills and be able to follow detailed work instructions.
* Work a fixed or potentially rotating schedule including evenings, nights, weekends, and holidays.
* Should be able to complete necessary training courses. Gradual training for additional responsibilities, such as managing specific cycles, equipment, and items can be required.
* Be willing to work in various environments inside and outside.
* Should project a professional image.
* Should be able to drive and safely operate a catering truck, when required to dispatch aircraft.
* Should be able to understand and recognize Kitchen geology via aircraft type.
* Regularly focuses on the health and safety of self, others, and personal information.
* Embraces diversity, inclusivity, thinking, and styles.
**What Will Give You an Upper Hand (Preferred Qualifications)**
* Should have exceptional verbal and written communication skills, organizational skills, team leadership, and management capacities.
* Quality Control experience highly liked.
* Strong PC skills liked. Should be comfortable with e-door lattice frameworks, arenaflex's catering-related technology framework.
If you're passionate about delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take the first step towards a rewarding career in customer service.
Apply Now
Apply Now