About Us
At American Express, we're committed to empowering our customers, communities, and colleagues to progress in incredible ways. As a global and diverse community, we're united by our unwavering commitment to backing our customers, communities, and each other. Our company values are built on a powerful promise to provide the world's best customer experience every day, with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
About Network & Acquiring Solutions
As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We're driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers' evolving payment needs.
About the Role
We're seeking an experienced Manager, Digital Product Management to join our team and deliver against a large-scale digital transformation program to modernize our payments capabilities and product solutions globally. As a key member of our team, you'll work closely with stakeholders to gather requirements, understand and document user needs, and create features, business flows, and acceptance criteria. You'll also break down features into user stories, ensure work focuses on those with maximum value, and participate in team ceremonies, including daily standups, demos, and retrospectives.
Key Responsibilities
- Work with the leadership team to develop, refresh, and ensure execution of roadmap strategy, goals, and priorities while ensuring proper governance
- Work closely with stakeholders to gather requirements
- Understand and document user needs / pain points
- Creating features, business flows and acceptance criteria
- Break down features into user stories. Ensure work focuses on those with maximum value
- Complete research and analyze market trends / regulation
- Participate in team ceremonies; including daily standups, demos and retrospectives
- Follow external industry trends; competitor developments and regulatory changes
- Keep abreast with agile/scrum best practices
Requirements/Qualifications
To be successful in this role, you'll need:
- Relevant experience: Relevant experience in global payments, ideally within Program Management, Project Management, and/or Product & Platform Management
- Results-oriented: Proven track record of coordinating between Business, Product, Platform Delivery, and Technology teams to deliver key strategic projects
- Passion for execution: Passion to drive program execution and delivery in a fast-moving and innovative environment
- Project management: Exceptional project management skills with flawless organizational skills and attention to detail
- Highly collaborative: Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means
- Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience
What We Offer
At American Express, we're committed to supporting our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Why Join Us?
At American Express, we're dedicated to creating a workplace where everyone feels seen, heard, and valued. We're committed to diversity, equity, and inclusion, and we're proud to be an equal opportunity employer. We're also committed to supporting our colleagues' career growth and development, with opportunities for training, mentorship, and advancement.
How to Apply
If you're passionate about digital product management and want to join a team that's driving innovation and transformation in the payments industry, we'd love to hear from you. Click the link below to apply for this exciting opportunity.
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Simple Application Process
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
Note: The salary range for this role is $90,000.00 to $165,000.00 annually, plus bonus and benefits. Employment eligibility to work with American Express in the U.S. is required, and the company will not pursue visa sponsorship for this position.
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