At blithequark, we don’t just build loyalty programs - we create growth engines for ecommerce merchants. In a world of beeps and clicks, blithequark reminds us there is a human on the other side of every screen. With over 100,000 merchants worldwide, we’re already the largest loyalty program provider on the planet. But we’re just getting started. Our team is globally distributed but closely connected, and we strive to make people happy - from the merchant to their consumer, to our team.
Collaboration isn’t just a buzzword here; it’s our way of doing business. If you’re looking to be part of a culture where growth for customers, the company, and for you - is the goal, you’re in the right place. We talk about our career & personal goals and lean into the diversity within our people for mentorship, tools, and encouragement to grow. We've been recognized as a "Best Place to Work" and look forward to expanding this on a global scale.
As part of the Merchant Success team, the Live Chat Representative is the first point of contact for both prospective and tenured merchants running their loyalty programs with blithequark. You will be expected to quickly handle a high volume of conversations, triaging those conversations to determine if you can help yourself, or if you need to smoothly escalate the conversation to another blithequark support team. This is a full-time remote role (Monday -Friday, 5am-1pm EST +/- 1hr), and we compensate for review generation, with a base pay of $57,000 CAD plus on target earnings $8,640 CAD for meeting individual review targets.
To be successful in this role, you should have:
If you have the following skills, it’s a bonus:
At blithequark, we’re committed to helping you grow and develop in your career. You’ll have access to mentorship, training, and opportunities to learn new skills and take on new challenges. We believe in promoting from within and providing opportunities for advancement, so you can grow and develop with our company.
Our company culture is built on collaboration, empathy, and a passion for helping merchants grow through loyalty and reward. We value diversity, and we’re proud to be an inclusive, equal-opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We offer a competitive salary and benefits package, including a base pay of $57,000 CAD plus on target earnings $8,640 CAD for meeting individual review targets. We also offer a range of perks and benefits, including remote work options, flexible hours, and opportunities for professional development and growth.
If you’re passionate about ecommerce and helping merchants grow through loyalty and reward, we want to hear from you. Don’t let self-doubt or imposter syndrome hold you back - we believe in you and your abilities. Apply today to join our team and start your journey with blithequark. We can’t wait to meet you!
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