At arenaflex, our people are the driving force behind our success, and we're committed to delivering exceptional experiences for our customers. We believe in fostering an inclusive workplace culture where every employee feels valued, respected, and empowered to contribute to our company's growth. As a leader in the financial services industry, we're dedicated to building strong relationships with our clients and providing them with personalized solutions to meet their unique needs.
We're seeking an experienced and licensed Customer Service and Support Specialist Supervisor to join our team at arenaflex Investments. As a supervisor in our Investment Center Organization, you'll lead a team of specialized professionals in a fast-paced, phone-based sales and service environment. Your team will provide exceptional support to our branch partners and their clients, delivering a service experience that builds brand loyalty and enhances overall client relationships. You'll also collaborate with our advisors to navigate the firm's policies and procedures, acting as a liaison to our back-office departments to process business requests efficiently and effectively.
To succeed in this role, you'll need to demonstrate a strong foundation in customer service, leadership, and financial services. You should be knowledgeable about the values and practices that align customer needs and satisfaction as primary considerations in all business decisions. You'll also need to be skilled in managing risk, assessing and effectively managing all risks associated with your business objectives and activities.
Successful candidates will typically have a university or college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
The following licenses and certifications are required or preferred for this role:
At arenaflex, we're committed to helping our employees grow and develop in their careers. As a supervisor in our Investment Center Organization, you'll have access to ongoing training and development opportunities, including leadership development programs, industry-specific training, and mentorship opportunities. You'll also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
Our work environment is fast-paced and dynamic, with a focus on collaboration, innovation, and exceptional customer service. We believe in fostering an inclusive and accessible workplace culture where every employee feels valued, respected, and empowered to contribute to our company's growth. We're committed to diversity, equity, and inclusion, and we're passionate about making a positive impact in our communities.
arenaflex offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical, dental, and vision coverage, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with company match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. We also offer a range of paid time off options, including maternity and/or parental leave, holidays, occasional absence days, and vacation days.
If you're a motivated and experienced leader with a passion for customer service and financial services, we encourage you to apply for this exciting opportunity at arenaflex. As a Licensed Customer Service and Support Specialist Supervisor, you'll play a critical role in delivering exceptional customer experiences and driving business growth. You'll have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to a company that's committed to making a positive impact in our communities. Apply today to join our team and take the first step in an exciting and rewarding career at arenaflex!
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