Introduction to arenaflex and the Industry
arenaflex is at the forefront of simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a leader in the healthcare industry, we are committed to building a healthcare system that is more responsive, affordable, and equitable for all. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location.
At arenaflex, we recognize that there are still many barriers to good health, disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Our team is dedicated to making a positive impact on the lives of millions of people, and we are looking for talented and compassionate individuals to join us on this journey.
Job Overview
We are seeking an experienced and empathetic Healthcare Customer Advisor to join our team, working remotely from anywhere within the U.S. As a Care Advisor, you will have the opportunity to deliver an extraordinary experience to family members who need an ally, providing holistic support to members with special needs and their families. You will be empowered to fast-track resolutions, serve as an ongoing resource, and provide guidance and community resources during key transition times throughout the family's journey.
This is a full-time position, working 40 hours per week, Monday through Friday, from 9:45am to 6:15pm CST, with occasional overtime as needed. You will be part of our Family Engagement Center, working closely with a team of highly skilled Care Advisors who are dedicated to serving and managing special needs for our members and their families.
Primary Responsibilities
- Provide holistic family support to members with special needs, owning end-to-end resolution of issues and serving as an ongoing point of contact for members via phone, email, chat, and text.
- Create and build ongoing relationships with members and teammates, delivering compassionate support and creating a memorable, positive experience.
- Make decisions independently, solving problems creatively and completely using sound judgment and critical thinking.
- Consistently follow through on commitments, framing realistic expectations for members and planning, prioritizing, organizing, and completing work to meet established objectives.
- Manage project time to ensure follow-up and outreach work is completed in a timely manner, maintaining accurate family counts on our documentation platform.
- Focus on teamwork, fostering a strong team environment through activities such as mentoring and acting as a resource for colleagues.
- Anticipate member needs, proactively seeking out external and internal resources or partners to add unexpected value for the member.
- Determine appropriate referrals to other programs or services as needed, providing high-quality member experiences reflected in post-contact surveys and member feedback.
Essential Qualifications
To succeed as a Healthcare Customer Advisor, you will need:
- A high school diploma or equivalent work experience.
- At least 1 year of experience helping, resolving, or advocating on behalf of members or customers.
- Experience using a computer and Microsoft Office, including Microsoft Word, Excel, and Outlook.
- Ability to work 40 hours per week, Monday through Friday, from 9:45am to 6:15pm CST, with occasional overtime as needed.
- Must be 18 years of age or older.
Preferred Qualifications
While not required, the following qualifications are preferred:
- 1+ years of experience in a similar role, such as A4Me or Quick Assist.
- Claims processing experience.
- Experience providing care for children with special needs.
- Experience within a member-focused healthcare environment.
- Experience within a service delivery capacity, such as social services, caregivers, hospitality, social work, sales, or non-profit agencies.
Skills and Competencies
To be successful in this role, you will need to possess:
- A passion for helping individuals and families with special needs.
- Strong empathy, compassion, and listening skills.
- Aptitude to be proactive, organized, resourceful, and relentless in solving issues and providing support.
- Critical thinking and problem-solving skills, with the ability to prioritize time efficiently.
- Self-starter abilities, thriving in ambiguity without established processes.
- Motivation to improve processes and a drive to add value by delivering more than customers expect.
- Agility and flexibility to excel in a fast-paced work environment with constant learning and change.
- Ability to work well within a team, with a strong focus on putting members' needs at the center of decisions.
- High emotional intelligence, able to separate self from complaints or escalated members and focus on delivering thoughtful, compassionate care and resolving issues.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Healthcare Customer Advisor, you will have access to:
- 18 weeks of paid training, with ongoing coaching and feedback to help you succeed in your role.
- Opportunities for professional development and advancement within the company.
- A comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and inclusive company culture. We believe that diversity creates a healthier atmosphere, and we are committed to equal employment opportunities for all qualified applicants. Our team is dedicated to making a positive impact on the lives of our members, and we are looking for individuals who share our passion and values.
We offer a remote work environment, with the flexibility to work from anywhere within the U.S. You will need to have a dedicated work area established that is separated from other living areas and provides information privacy, as well as a reliable high-speed internet connection.
Compensation, Perks, and Benefits
As a Healthcare Customer Advisor with arenaflex, you can expect a competitive hourly rate, with a range of $18.80 to $36.78 per hour, depending on your location and experience. You will also be eligible for a comprehensive benefits package, including:
- Medical, dental, and vision insurance.
- 401k matching and retirement savings plan.
- Paid time off and holidays.
- Employee assistance program and mental health resources.
- Opportunities for professional development and advancement.
Conclusion
If you are a compassionate and driven individual who is passionate about helping others, we encourage you to apply for this exciting opportunity to join our team as a Healthcare Customer Advisor. With your skills and experience, you can make a real difference in the lives of our members and their families, while also growing and developing in your career. Apply now to start your journey with arenaflex and take the first step towards a rewarding and challenging career in healthcare.
Apply Now