Join the Blithequark Team as a Customer Solutions Specialist
Blithequark is a leading e-commerce company dedicated to meeting the purchasing needs of foodservice professionals worldwide. We're seeking a highly motivated and customer-focused individual to join our team as a full-time remote Customer Solutions Specialist. As a key member of our customer support team, you will play a crucial role in delivering exceptional customer experiences, resolving complex issues, and driving business growth.
About Blithequark and the Industry
Blithequark operates in the fast-paced e-commerce industry, providing a wide range of products and services to foodservice professionals. Our company is built on a foundation of innovation, customer satisfaction, and teamwork. We're committed to creating a work environment that is engaging, challenging, and rewarding for our employees.
Job Summary
The Customer Solutions Specialist is an action-oriented role that requires flexible problem-solving skills to assist customers using various software tools. As a remote employee, you will enjoy the same training and support as our physical corporate location employees, with opportunities to connect with colleagues across the country. You will be provided with the necessary computer equipment, such as hardware and software, to perform your job duties.
Key Responsibilities
- Learn about Blithequark, including our history, products, and services, as well as how to efficiently navigate our internal systems
- Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and email, with the goal of delivering an excellent customer experience, enhancing customer loyalty, and driving business sales
- Ensure that customers have the most complete and up-to-date information about the status of their orders
- Partner with other departments within and outside of Customer Solutions to support both customers and the company
- Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
- Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company
- Be flexible and adapt to change as we continue to grow as a company
- Take initiative and use strategic thinking to ensure that Blithequark remains a leader in the online food service industry
What We Offer
At Blithequark, we're committed to providing our employees with a comprehensive benefits package, opportunities for growth and professional development, and a supportive work environment. Some of the benefits and perks we offer include:
- A competitive benefits package, including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more
- Opportunities for growth and professional development
- In-depth training on our products and services
- Opportunities to collaborate and connect virtually across teams and departments
- Full-time training staff
- Continuous support through various trainings and available mentorships
- A focus on work/life balance
Requirements and Qualifications
To be successful as a Customer Solutions Specialist at Blithequark, you should possess the following skills and qualifications:
Essential Qualifications
- Desire to learn and grow
- Internal drive to succeed
- Ability to work on a team and independently
- Concern for helping others and doing the right thing by them
- Desire and ability to work in a fast-paced environment
- Innovation and the ability to challenge the status quo
Preferred Qualifications
- College education
- At least 1 year of customer-facing experience
Technical Requirements
- Cable or fiber internet connections are preferred (at least 75mbps download/10mbps upload)
- Consistent internet speeds of 75mbps download/10mbps upload
- A quiet and distraction-free work area
- Access to a home router and modem
- Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation
- Excellent verbal and written communication skills; conversational fluency in English
- Proficient typing abilities
Work Schedule and Requirements
As a remote employee, you will be required to work a specific schedule:
- 60-Day Training Period: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday
- After the 60-day onboarding period: 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday
Physical Demands
The work is performed while sitting and/or standing for at least 8 hours each day. It requires:
- The ability to communicate effectively using speech, vision, and hearing
- The regular use of hands for simple grasping and fine manipulations while using a personal computer
- The ability to work at a computer for extended periods of time
Remote Work Qualifications
To qualify for remote work, you must:
- Have access to a reliable and secure high-speed internet connection
- Have a dedicated home office space that is noise- and distraction-free
- Be a legal resident of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY
Career Growth Opportunities and Learning Benefits
At Blithequark, we're committed to helping our employees grow and develop their skills. We offer:
- Opportunities for advancement and career growth
- Professional development training and mentorship
- A supportive and collaborative work environment
Compensation and Benefits
We offer a competitive compensation package, including:
- $25.70/hour (including a $0.70/hour remote work stipend)
- A comprehensive benefits package
Conclusion
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Customer Solutions Specialist position at Blithequark. With our comprehensive benefits package, opportunities for growth and professional development, and supportive work environment, we're confident that you'll thrive as a member of our team.
Apply now and take the first step towards a fulfilling career with Blithequark!
Apply Now