Join the blithequark Team: Transforming Healthcare, One Conversation at a Time
At blithequark, we're dedicated to revolutionizing the healthcare experience, fostering healthier communities, and eliminating barriers to quality care. Our mission is to make a positive impact on the lives of millions of people. As a Provider Customer Service Call and Chat Representative, you'll play a vital role in supporting healthcare providers and enhancing the overall patient experience.
About the Role
As a full-time Provider Customer Service Call and Chat Representative, you'll work remotely from the comfort of your home in either the Central or Mountain Standard Time Zone. Your primary responsibility will be to provide exceptional support to healthcare providers, addressing their questions and concerns via phone and chat. You'll be the advocate for providers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:
- Serve as a liaison between healthcare providers and blithequark, demonstrating accountability and ownership to resolve issues.
- Provide multi-channel support, including phone and concurrent chat, to healthcare professionals.
- Quickly triage contacts from healthcare professionals, understanding their needs and providing timely resolutions.
- Research and resolve complex prior authorization and claim issues, collaborating with internal partners as needed.
- Multitask effectively, navigating multiple systems to extract necessary information and provide accurate responses.
- Influence providers to utilize self-service digital tools, promoting navigation and faster resolution.
What We Offer
At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are just a few benefits you can expect:
Comprehensive Training Program:
We offer a 14-week paid training program, conducted virtually from the comfort of your home. Our training program is designed to equip you with the skills and knowledge necessary to excel in your role.
Competitive Compensation and Benefits:
We offer a comprehensive benefits package, including:
- Competitive hourly rate: $16.54 - $32.55 per hour (varies based on location, experience, and qualifications).
- Incentive and recognition programs.
- Equity stock purchase.
- 401k contribution.
- Comprehensive benefits package.
Career Growth Opportunities:
At blithequark, we're committed to helping you achieve your career goals. We offer:
- Clear direction on what it takes to succeed in your role.
- Development opportunities for other roles you may be interested in.
- A supportive and inclusive work environment that fosters growth and development.
Requirements and Qualifications
Essential Qualifications:
- High School Diploma / GED OR equivalent work experience.
- 1+ years of customer service experience with analyzing and solving customer concerns.
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
- Ability to type at a speed of greater than or equal to 35-40+ WPM with an accuracy of 90%.
- Must be 18 years of age OR older.
- Ability to work any full-time (40 hours / week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.
Preferred Qualifications:
- Prior healthcare experience and knowledge of healthcare terminology.
- Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as primary job tools.
Soft Skills and Competencies
To succeed in this role, you'll need to possess the following soft skills and competencies:
- Ability to multitask, including typing in multiple conversations.
- Ability to resolve calls and messages, avoiding escalated complaints.
- Time management skills.
- Emotional Intelligence and Empathy.
- Active Listening and Comprehension.
- Excellent written communication skills.
- Demonstrated problem-solving, organization, and interpersonal skills.
- Demonstrated experience consistently achieving quality and productivity standards.
Telecommuting Requirements
As a remote worker, you'll need to:
- Reside within the Central or Mountain Time Zone.
- Ability to keep all company-sensitive documents secure (if applicable).
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service.
Why Join blithequark?
At blithequark, we're committed to making a positive impact on the lives of millions of people. Here are just a few reasons why you should consider joining our team:
- Opportunity to make a difference in the lives of millions of people.
- Supportive and inclusive work environment.
- Comprehensive benefits package.
- Career growth opportunities.
- Flexible work arrangements.
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact on the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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