Join the blithequark Team as a Property and Casualty Customer Service Representative
blithequark is seeking a highly skilled and experienced Property and Casualty Customer Service Representative to join our team on a 100% remote basis. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries, and offering solutions to their insurance needs. If you have a passion for delivering outstanding customer experiences, a strong background in sales, and a current active resident property and casualty insurance license, we encourage you to apply for this exciting opportunity.
About blithequark and the Industry
blithequark is a leading organization dedicated to providing innovative solutions and exceptional service to our customers. Our team is comprised of talented professionals who share a common goal of delivering outstanding experiences and building long-lasting relationships with our customers. The property and casualty insurance industry is a dynamic and fast-paced field, and we are committed to staying at the forefront of industry trends and developments.
Job Summary
As a Property and Casualty Customer Service Representative at blithequark, you will work in a 100% remote environment, providing support to our customers via phone, email, and chat. You will be responsible for managing inbound inquiries, resolving customer queries, and offering solutions to their insurance needs. This is a fantastic opportunity for a motivated and customer-focused individual to join our team and contribute to our success.
Key Responsibilities
- Manage inbound email, chat, and phone inquiries from customers for the purpose of providing solutions to their insurance needs.
- Build rapport with potential customers to reinforce the value of blithequark's brand and our insurance products.
- Develop strong knowledge of products and services offered by blithequark.
- Handle all interactions promptly and effectively to minimize wait times.
- Manage time and other resources to ensure sales goals are met consistently.
- Provide a WOW! experience for customers by problem-solving, educating, and delivering exceptional service.
Essential Qualifications and Experience
To be successful in this role, you will need to possess the following qualifications and experience:
- Current active resident property and casualty insurance license - General P&C, NOT Personal Lines.
- Licenses must remain active throughout the duration of the assignment.
- 2+ years of sales experience.
- Proven attendance reliability.
- Flexible schedule requirements, with the ability to work evenings and weekends.
- High school diploma or GED.
Preferred Qualifications and Experience
While not essential, the following qualifications and experience are preferred:
- Proven sales success within an inbound service environment, preferably a direct sales environment.
- Insurance industry sales experience.
- Service industry and/or Contact Center experience.
- Ability to operate in a fast-paced, multi-tasking environment with deadlines.
- Strong written, verbal, interpersonal, and phone communication skills.
- Excellent tracking, follow-up, negotiating, and relationship-building skills.
- Demonstrated ability to consistently overcome objections.
- Articulate, professional, and possesses a strong quality sales mindset with attention to detail.
- Proven history of adherence to corporate policies, procedures, and guidelines.
- Strong computer background using MS Word, Excel, and Internet.
Training and Scheduling
We offer comprehensive training to ensure your success in this role. The training schedule is as follows:
- M-F 9:00am - 5:30pm EST for two weeks.
- 1 week of nesting.
- Flex schedule between 8am - 9pm, M-F, one weekend a month on a rotating schedule.
- Will end up on a permanent shift.
Compensation and Benefits
We offer a competitive compensation package, including:
- $20/hr pay rate.
- Comprehensive training and support.
- Flexible scheduling.
- Opportunities for career growth and development.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. We offer:
- Regular training and coaching sessions.
- Opportunities for advancement and promotion.
- A collaborative and supportive work environment.
- Recognition and rewards for outstanding performance.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. We offer:
- A 100% remote work environment.
- Flexible scheduling.
- A collaborative and dynamic team.
- Opportunities for socialization and connection with colleagues.
Why Join blithequark?
If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to join our team at blithequark. We offer:
- A dynamic and fast-paced work environment.
- Opportunities for career growth and development.
- A competitive compensation package.
- A supportive and collaborative team.
How to Apply
If you are excited about this opportunity and believe you have the skills and experience required, please apply today. We look forward to hearing from you and discussing this opportunity further.
Apply Now