Join the Delta Airlines Team as a Technical Product Leader and Help Shape the Future of Customer Data Platforms
Delta Airlines, a leading player in the aviation industry, is seeking an experienced Technical Product Leader to join our team in developing and maintaining our Real-time Customer Data Platform (CDP) using Adobe Experience Platform. As a key member of our team, you will have the opportunity to work on cutting-edge technology, collaborate with cross-functional teams, and drive business growth. This is a unique chance to work remotely from Montana, USA, and enjoy a competitive salary of $27/hour.
About Delta Airlines and Our Culture
At Delta Airlines, we pride ourselves on our commitment to our values: Care, Integrity, Resilience, Servant Leadership, and Teamwork. Our culture is built on a shared dedication to living these values every day, in everything we do. We believe that our people are our success, and we strive to provide a work environment that is inclusive, supportive, and rewarding. As a Technical Product Leader at Delta Airlines, you will be part of a team that values innovation, collaboration, and customer satisfaction.
Job Summary
As the CDP Product Leader, you will play a critical role in delivering technical expertise to our team, assisting in the development, configuration, and maintenance of Delta's Real-time Customer Data Platform (CDP) using Adobe Experience Platform. Your responsibilities will include troubleshooting technical issues, advising on the optimal use of the platform, and providing technical guidance to our internal agencies. Excellent communication skills, with the ability to convey complex technical ideas to non-technical audiences, are essential for success in this role.
Key Responsibilities
- Managing and maintaining the Adobe Experience Platform (AEP) Real-time CDP to meet business requirements.
- Supporting new development, configuration, and maintenance on the platform.
- Providing technical expertise and guidance to internal agencies regarding segment-building and RT-CDP platform.
- Troubleshooting technical issues related to the platform and implementing solutions.
- Collaborating with IT and other agencies to align on technical requirements and implementations.
- Keeping up to date with the latest trends and best practices related to Adobe Experience Platform.
- Conducting regular audits to ensure optimal use of the platform.
- Leading training sessions to up-skill internal agencies on the effective use of the platform.
- Collaborating with Adobe Support and Consulting teams to coordinate product improvements and workarounds.
Minimum Qualifications
To succeed in this role, you will need:
- 3 years of experience related to technical data manipulation and marketing solution experience.
- Strong technical skills, specifically with Adobe Experience Platform or equivalent.
- Ability to troubleshoot and problem-solve technical issues.
- Excellent communication skills, with the ability to convey technical ideas to non-technical audiences.
- Strong analytical skills.
- Consistently prioritizes safety and security of self, others, and personal information.
- Embraces diversity, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
Preferred Qualifications
The following qualifications will give you a competitive edge:
- Advanced degree in Business, Computer Science, Data Science, or related field.
- Experience with Customer Data systems, including Adobe Experience Platform or similar systems like Salesforce C360 or Segment.
- Proven track record of successfully managing and implementing complex business-grade systems.
- In-depth knowledge of data governance and data manipulation best practices.
- Prior experience in a large-scale e-commerce or digital industrial business environment, ideally with a focus on client journey optimization.
Skills and Competencies
To excel in this role, you will need:
- Technical expertise in Adobe Experience Platform and data manipulation.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and ability to maintain high levels of accuracy.
Career Growth Opportunities and Learning Benefits
At Delta Airlines, we are committed to providing our employees with opportunities for career growth and development. As a Technical Product Leader, you will have access to:
- Career development programs to achieve your long-term career goals.
- Training and upskilling opportunities to enhance your technical skills.
- Mentorship and coaching from experienced professionals.
- Opportunities to work on challenging projects and contribute to business growth.
Work Environment and Company Culture
At Delta Airlines, we strive to create a work environment that is inclusive, supportive, and rewarding. As a remote worker, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork, and we encourage our employees to embody these values in everything they do.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive salary of $27/hour.
- Industry-leading profit-sharing program.
- Average overall performance incentives.
- 401(k) with generous company contributions of up to 9%.
- Paid break days, including vacation, holidays, paid personal time, maternity and parental leave.
- Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits.
- Family care assistance through fertility help, surrogacy and adoption assistance, lactation help, backup care, and programs that help with loved ones in all stages.
- Holistic Wellbeing programs to support physical, emotional, social, and financial health.
- Domestic and International space-available flight privileges for employees and eligible personal family members.
- Access to over 500 discounts, exclusive financial savings, and voluntary benefits through Deltaperks.
Conclusion
If you are a motivated and experienced Technical Product Leader looking for a new challenge, we encourage you to apply for this exciting opportunity at Delta Airlines. As a CDP Product Leader, you will have the chance to work on cutting-edge technology, collaborate with cross-functional teams, and drive business growth. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, this is a unique chance to take your career to the next level.
Apply now and join the Delta Airlines team as a Technical Product Leader!
Apply Now