At arenaflex, we empower community banks and our people to thrive – together. As a growing company of passionate, talented, and driven individuals, we're committed to delivering purpose-built solutions that make technology work for community banks, not the other way around. We're seeking an experienced Full Stack Customer Support Analyst to join our diverse and skilled Customer Support team, providing banking application support to arenaflex bank customers.
**Job Summary:**
As a Full Stack Customer Support Analyst, you'll be the go-to expert for banking application support, answering questions via phone and email, resolving issues, and providing training to customers. You'll work closely with our Director of Customer Support and collaborate with other teammates across the company to deliver exceptional support experiences. If you have a background in the banking industry and experience with banking application software, we want to hear from you!
**Key Responsibilities:**
* Provide banking application support to arenaflex bank customers via phone and email, resolving issues and answering questions about banking applications and functions.
* Analyze and troubleshoot complex issues, identifying trends and making recommendations for process improvements.
* Collaborate with cross-functional teams to implement new software releases and support bank conversions, mergers, and acquisitions.
* Document resolutions in a central location for knowledge sharing internally and with customers.
* Participate in assessments, project planning, and client meetings to ensure seamless support experiences.
* Work with third-party vendors on behalf of customers to resolve issues and improve support experiences.
* Analyze and evaluate service requests to identify trends and make recommendations for process improvements.
* Other duties as assigned by the Director of Customer Support.
**Essential Qualifications:**
* Bachelor's degree required or High School Diploma or general education degree (GED) with work experience equivalent.
* Three (3) years prior experience in the bank/financial industry desired.
* Three (3) years prior experience in direct client support desired.
* Prior experience with Fiserv Premier Deposit & General Ledger Core banking software desired.
**Preferred Qualifications:**
* Strong analytical and troubleshooting abilities.
* Understanding of Fiserv Premier and Fiserv ancillary software or capacity to learn it.
* Understanding of item processing or the capacity to learn.
* Extremely comfortable working with computers and a variety of computer applications.
* Excellent verbal and written communication skills.
* Ability to work without direct supervision.
* Ability to manage multiple tasks and projects with accuracy and attention to detail.
* Ability to work effectively with deadline demands.
* Take ownership and accountability, following problems through to resolution.
* Motivated, independent learner.
* Ability to work in a team-oriented, collaborative environment.
* Desire to continually improve and contribute to arenaflex's Purpose of Empowering Community Banks and Our People to Thrive – Together.
**Skills and Competencies:**
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced, dynamic environment.
* Strong attention to detail and organizational skills.
* Ability to prioritize tasks and manage multiple projects simultaneously.
* Strong technical skills, including proficiency in banking application software.
* Ability to learn and adapt to new technologies and processes.
**Career Growth Opportunities and Learning Benefits:**
* arenaflex is committed to the growth and development of our employees. We offer a robust Leadership Development Program, training opportunities, and mentorship to help you achieve your career goals.
* As a Full Stack Customer Support Analyst, you'll have the opportunity to work on complex projects, collaborate with cross-functional teams, and develop your skills in banking application software.
* arenaflex is a dynamic and fast-paced company, and we're always looking for ways to improve our processes and support experiences. As a Full Stack Customer Support Analyst, you'll have the opportunity to contribute to process improvements and make a meaningful impact on our customers.
**Work Environment and Company Culture:**
* arenaflex is a community bank technology outfitter that inspires confidence for community banks. We're passionate about delivering purpose-built solutions that make technology work for community banks, not the other way around.
* Our engaged culture is strongly influenced by the passion our team members bring while serving community banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us.
* We're a caring, intense, and approachable company that has a lot of fun along the way. We believe engaged employees lead to loyal customers, which in turn drives results for our business.
**Compensation, Perks, and Benefits:**
* Health, Dental & Vision Insurance; eligible Day 1 of Employment.
* 401k Match of 100% up to 6% of your Salary.
* Paid Holidays.
* Vacation & Sick Time.
* Birthday PTO.
* Volunteer Time Off.
* Opportunities for Advancement.
* Gym Membership Reimbursement Program.
* Wellness Program to lower your Monthly Premium.
* Child Fundraiser Donation Program.
* Matching Gifts Program.
* Employer Paid Premium for Life Insurance.
* Short/Long-Term Disability Coverage.
* Flexible Spending Healthcare Accounts.
* Employee Referral Benefits.
* Fun Employee Events – Lunch & Learns, Celebrations, Summer Events.
**How to Apply:**
If you're a motivated, independent learner with a passion for delivering exceptional support experiences, we want to hear from you! Apply now to join our diverse and skilled Customer Support team as a Full Stack Customer Support Analyst.