Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you will be responsible for providing top-notch support to Medicaid members, answering their inquiries, and resolving their issues in a timely and professional manner.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We pride ourselves on delivering exceptional outcomes for our clients and the millions of people who count on us. Our culture is built on the values of individuality, innovation, and teamwork, and we're committed to creating a workplace where our associates can thrive and grow.
**The Role**
As a Full Stack Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:
* Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately documenting enrollment requests and status changes
* Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
* Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
To be successful in this role, you will need:
* A basic understanding of a call center environment in a customer service role and quality monitoring processes
* The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* The ability to problem solve through analysis and ongoing feedback
* The ability to achieve results through knowledge, empathy, and commitment
* A high school diploma or GED
* A background check
* The ability to reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Experience in a customer service role, preferably in a call center environment
* Knowledge of Medicaid programs and policies
* Excellent typing and grammar skills
* Ability to navigate a computer
* Ability to understand and utilize policy
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
**What We Offer**
As a Full Stack Customer Service Representative at arenaflex, you can expect:
* A competitive hourly rate of $18.00 per hour
* Paid training with equipment provided
* A full-time schedule with 40 hours per week
* Career growth opportunities
* PerkSpot – an employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
arenaflex is committed to creating a positive, employee-friendly culture where our associates can thrive and grow. Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We value individuality and innovation, and we're committed to creating a workplace where our associates can make a real impact.
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
arenaflex is committed to providing reasonable accommodations for individuals with disabilities. If you need an accommodation to apply for or compete for employment with arenaflex, please submit your request through our website.
**Vaccination Policy**
arenaflex requires that all US applicants provide vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Apply Now!**
Don't miss this exciting opportunity to join our team and make a real impact in the lives of Medicaid members. Apply now through our website, and we'll be in touch to discuss your qualifications further.