Are you a bilingual customer service and sales professional looking for a new challenge? Do you have a passion for helping others and giving them peace of mind? Look no further than arenaflex, a leading provider of customer experience solutions. We're seeking an experienced Full Stack Customer Service and Sales Representative to join our team in Tempe, AZ, working remotely.
**About arenaflex**
arenaflex is a global company that's passionate about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
**About the Role**
As a Full Stack Customer Service and Sales Representative, you'll be the spark that brightens days and ignites your career with arenaflex. You'll be a part of bringing humanity to business, connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. That's right – arenaflex is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits.
**Key Responsibilities**
* Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
* Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
* Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
* Identify additional needs customers may have and help them to upgrade products or services
**What You Bring to the Role**
* Bilingual in English and Spanish
* Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
* High-speed internet (25 mbps download and 10 mbps upload)
* Minimum six (6) months sales experience, preferably B2B sales
* Integrity to follow HIPAA guidelines on maintaining patient privacy
* Strong customer service orientation (empathy, compassion, and listening skills)
* High school diploma or equivalent
* Strong computer navigation skills and experience, as this role is 100% remote
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* FREE licensing course (and you'll be paid for your time to boot)
* All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
* A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
* And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement, and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
**You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.**
**About arenaflex**
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**Expected salary:** $16 per hour
**Location:** Tempe, AZ
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take the first step towards a rewarding and challenging career in customer service and sales.