At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're seeking an experienced Entry Level Customer Support Specialist to join our team. This role offers a unique opportunity to work in a hybrid remote environment, providing flexibility and work-life balance. If you're passionate about delivering world-class customer support and have a strong desire to learn and grow, we encourage you to apply.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's dedicated to making a positive impact in the lives of our customers and employees. Our company culture is built on a foundation of innovation, collaboration, and mutual respect. We're committed to fostering a work environment that's inclusive, diverse, and supportive of our employees' growth and development. As a member of our team, you'll have access to a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package.
**Job Summary**
As an Entry Level Customer Support Specialist, you'll play a critical role in providing exceptional customer service to our clients. You'll be responsible for retrieving, researching, and resolving specific customer emails and service requests, as well as entering, tracking, monitoring, and coordinating customer order delivery requirements. This role requires strong communication and problem-solving skills, as well as the ability to work independently and collaboratively with a cross-functional team.
**Responsibilities**
* Retrieve, research, and resolve specific customer emails and service requests
* Enter, track, monitor, and coordinate customer order delivery requirements
* Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems
* Advise customers regarding order status, changes, or improvements of orders and follow up with customers on issues related to their accounts
* Manage multiple orders and research lists for specific customers
* Research and analyze data to identify trends/issues regarding specific customers
* Support Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectations
**Requirements**
* 1+ years of experience in customer service or a support organization
* 1+ years of experience interfacing with external customers and responding to support requests
* 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
* Experience and/or knowledge of Basic Supply Chain principles
* Ability and willingness to work a 3/36 shift (Friday, Saturday, Sunday 12 hours each day)
* Ability to work evening shifts and/or midnight shifts as assigned
**Nice-to-Haves**
* 1+ years of experience in aviation or aerospace, preferably in a customer service/support environment
* 1+ years of experience with SAP in support of Supply Chain functions
* 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
* 1+ years of experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
* Adaptability to changing environments and customer needs
* Ability to work independently and collaboratively with a cross-functional team
**Benefits**
* Health insurance
* Flexible spending accounts
* Health savings accounts
* Retirement savings plans
* Life and disability insurance programs
* Paid and unpaid time away from work
**What We Offer**
At arenaflex, we're committed to providing our employees with a comprehensive compensation package that includes:
* A competitive salary that reflects your skills and experience
* Opportunities for professional development and growth
* A hybrid remote work environment that offers flexibility and work-life balance
* A comprehensive benefits package that includes health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work
* A dynamic and supportive work environment that's inclusive, diverse, and respectful of our employees' growth and development
**How to Apply**
If you're passionate about delivering exceptional customer support and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. We can't wait to hear from you!
**Submit Your Application**
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.