At arenaflex, we're revolutionizing the way businesses operate by harnessing the power of community-generated AI and industry-leading total spend management platforms. Our mission is to empower organizations to make smarter, more profitable business decisions, driving operating margins and growth. As a Senior Customer Value Director at arenaflex, you'll play a critical role in maximizing customer value and ensuring our clients achieve their desired outcomes with our products and services. **Why Join arenaflex?** At arenaflex, we're pioneers in innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Our collaborative culture is driven by transparency, openness, and a shared commitment to excellence. Join a company where your work has a global, measurable impact on our clients, the business, and each other. **The Impact of Customer Value Director at arenaflex** As a Senior Customer Value Director, you'll be responsible for maximizing customer value and ensuring our clients achieve their desired outcomes with our products and services. This role involves strategic planning, cross-functional collaboration, data analysis, and communication to drive customer satisfaction, loyalty, and revenue growth. **What You'll Do:** * Represent the primary point of contact from arenaflex to customers after customer go-live, providing critical functions such as: + Work with/coach customer teams to drive customer success strategies and achieve customer success goals + Provide communication to customers regarding arenaflex, new product capabilities, and other critical information * Focus on key areas such as: + Customer success, value identification, and measurement + Customer referenceability + Customer renewal and growth of annual contract value + Customer solution expansion * Key activities include: + Participate in customer value framework workshops + Develop and drive value plans + Conduct scheduled customer check-ins + Drive periodic business/value reviews + Manage renewals + Monitor customer performance + Manage customer relationships + Establish role as trusted advisor + Coordinate arenaflex internal resources as needed + Share best practices ideas, product information, and relevant arenaflex news + Support/drive customer campaigns **What You'll Bring to arenaflex:** * Strong P2P or S2C domain expertise * Strong background in customer/client management * Entrepreneurial attitude * Negotiation skills * Experience with demonstrated success in: + Managing client expectations + Developing and maintaining executive relationships and associated influencing strategies + Project management, including managing disparate, cross-functional, cross-enterprise project teams + Ability to have value-based conversations with business executives + Strong organizational and data analytic skills + Strong communication skills, including professional writing skills, verbal skills, and experience presenting to executive teams * Background in software and SaaS solutions a plus * Minimum bachelor's degree required; master's degree a plus **Compensation and Benefits:** The estimated pay range for this role is $136,000 - $184,000 + eligibility for commission with an estimated pay mix of 80/20. The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location. arenaflex complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Customer Value Director, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced professionals * Opportunities for career advancement and growth * A dynamic and supportive work environment **Work Environment and Company Culture:** arenaflex is a global company with a diverse and inclusive culture. Our offices are designed to foster collaboration, creativity, and innovation. As a Senior Customer Value Director, you'll be part of a team that values transparency, openness, and a shared commitment to excellence. **How to Apply:** If you're a motivated and experienced professional looking to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and welcoming work environment that values diversity, equity, and inclusion.