About arenaflex
arenaflex is a leading innovator in the healthcare industry, dedicated to delivering exceptional customer experiences and driving business growth through cutting-edge solutions. Our team is passionate about making a difference in the lives of our customers, and we're seeking a highly skilled and motivated Customer Support Coordinator - Data Entry Specialist to join our dynamic remote team.
Job Highlights:
- Position: Customer Support Coordinator - Data Entry Specialist
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Location: Remote
- Company: arenaflex
Description:
As a Customer Support Coordinator - Data Entry Specialist at arenaflex, you will play a vital role in delivering exceptional customer experiences and driving business growth. This is a hybrid role that combines customer support and data entry functionalities, requiring a unique blend of skills and expertise. If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply.
Key Responsibilities:
- Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners in a timely and professional manner.
- Research and resolve problems efficiently, ensuring customer satisfaction and loyalty.
- Assist callers by explaining the need for additional information to complete the benefits investigation process or transfer of the case to the pharmacy partner.
- Create and/or edit patient records in the database system by entering demographics, insurance information, and prescription from incoming referrals.
- Initiate outbound telephone calls to patients for various reasons, such as collecting additional information to complete a benefit investigation or explaining the outcome of the benefit investigation conducted by the Reimbursement Specialist.
- Make outreach to prescribers via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, provide the benefit outcome, or inform them in the event that the patient is not being responsive to telephone calls or mailed letters.
- Attach incoming facsimile images to a new or existing patient record.
- Identify and escalate concerns received from patients, prescribers, partners, or insurance companies.
- Generate letters and brochures for patients, prescribers, or partners.
- Document the outcome of all interactions associated with the patient record into the database system.
- Adhere to the quality, production, and turnaround standards associated with the assigned program.
Requirements:
To succeed in this role, you'll need to possess the following qualifications and skills:
Essential Qualifications:
- High school diploma or equivalent
- One or more years of experience in a highly skilled and fast-paced call center environment
- Call center experience in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs preferred, but not required
- Knowledge of medical terminology preferred, but not required
Preferred Qualifications:
- Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels
- Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment
- Excellent interpersonal and customer service skills with a focus on customer satisfaction
- Ability and initiative to work independently or as a team member
- Ability to problem solve
- Committed to high standards and accountability
- Ability to type at least 35 words per minute
- Ability to adapt to a dynamic work environment
- Ability to learn quickly
- General computer knowledge, including proficiency in Microsoft Office applications
Career Growth Opportunities and Learning Benefits:
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Coordinator - Data Entry Specialist, you'll have access to:
- Regular training and development opportunities to enhance your skills and knowledge
- A supportive and collaborative team environment that encourages growth and learning
- Opportunities for career advancement and professional development
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
Work Environment and Company Culture:
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. We're committed to creating a positive and inclusive work environment that encourages collaboration, creativity, and growth.
Compensation, Perks, and Benefits:
We offer a competitive salary, comprehensive benefits package, and a range of perks and benefits, including:
- A competitive salary and bonus structure
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
- A range of perks and benefits, including flexible work arrangements, professional development opportunities, and a fun and supportive team environment
Ready to Apply?
If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.