Welcome to blithequark
At blithequark, we are passionate about delivering exceptional customer experiences through our innovative solutions and dedicated team members. As a leader in our industry, we are committed to fostering a culture of excellence, integrity, and continuous learning. Our fully remote customer solutions representative role offers a unique opportunity for talented individuals to join our dynamic team and make a meaningful impact on our customers' lives.
Job Overview
We are seeking an experienced and skilled customer solutions representative to join our team on a full-time basis. As a customer solutions representative, you will be responsible for providing top-notch customer service over the phone, resolving inquiries, and dispatching calls to technicians. This is a fully remote position, with the exception of training, and offers a flexible schedule of 3:30pm-12:00am, Tuesday through Saturday.
Key Responsibilities
- Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and professional manner
- Initiate outbound phone calls for scheduling of service calls and follow up with customers as needed
- Handle various customer inquiries and requests efficiently and accurately, utilizing strong problem-solving skills and attention to detail
- Dispatch the correct technician to each job based on qualifications, geography, and customer preference, ensuring seamless communication and coordination
- Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs, leveraging technology to drive efficiency and productivity
- Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information, ensuring transparency and trust
- Communicate with technicians regarding availability, expected completion time, and other essential details, fostering collaboration and teamwork
- Ensure accuracy of details on all scheduled calls, including customer name, phone number, address, and other critical information
- Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company, demonstrating adaptability and flexibility
Essential Qualifications
- High school diploma or equivalent (GED) required, with a minimum of 3 years relevant work experience in a customer service environment
- Strong verbal and written communication skills, with the ability to effectively interact with customers, technicians, and other stakeholders
- Previous dispatch experience is a plus, with a strong understanding of customer service principles and practices
- Proficient in Microsoft Office, with the ability to learn and utilize new software and technologies
- Ability to manage priorities and workflow, with a strong attention to detail and organizational skills
- Ability to deal effectively with a diversity of individuals at all organizational levels, demonstrating empathy, patience, and understanding
- Versatility, flexibility, and a willingness to work within constantly changing priorities, with a positive and adaptable attitude
Preferred Qualifications
- Plumbing, Electric & HVAC experience is a plus, with a strong understanding of industry-specific terminology and concepts
- Previous experience working in a remote or virtual environment, with the ability to self-motivate and work independently
- Strong technical skills, with the ability to learn and utilize new software and technologies
Career Growth and Development
At blithequark, we are committed to the growth and development of our team members. As a customer solutions representative, you will have access to ongoing training and development opportunities, including:
- On-site training facility for continuous employee development
- Tuition reimbursement program to support ongoing education and career advancement
- Opportunities for career advancement and professional growth within the company
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. As a fully remote team member, you will be part of a dynamic and collaborative team that values open communication, transparency, and trust. Our company culture is built on the principles of excellence, integrity, and continuous learning, and we are committed to fostering a workplace that is inclusive, respectful, and empowering.
Compensation and Benefits
We offer a competitive compensation package, including:
- Starting hourly rate of $20.00, with opportunities for growth and advancement
- Medical, Dental & Vision Insurance, with supplemental AFLAC insurance options
- 401(k) Plan with company match, to support your long-term financial goals
- Company-provided life insurance, to provide peace of mind and financial security
- Employee discounts on company-provided services, to support your personal and professional needs
- Paid Time Off (PTO) and paid holidays, to support your work-life balance and overall well-being
Conclusion
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a customer solutions representative at blithequark, you will be part of a dynamic and supportive team that values your contributions and is committed to your growth and success. Apply today to join our team and take the first step towards a rewarding and challenging career in customer service!
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