At arenaflex, we are dedicated to providing exceptional customer service to our patients and clients. As a Customer Service Support Representative on our Specialty Testing team, you will play a vital role in assisting individuals with understanding their health insurance coverage, cost, and payment options, as well as answering billing questions over the phone. If you are passionate about delivering top-notch customer service and have a strong background in healthcare, we encourage you to apply for this exciting work-from-home opportunity.
**About arenaflex**
arenaflex is a leading healthcare company that is committed to delivering innovative solutions to patients and healthcare providers. Our Specialty Testing team is dedicated to providing accurate and timely test results, while also ensuring that our patients receive the best possible care. As a Customer Service Support Representative, you will be an integral part of our team, working closely with patients, doctors' offices, and private insurance carriers to resolve billing and insurance-related issues.
**Key Responsibilities**
As a Customer Service Support Representative, your primary responsibilities will include:
* Handling a high volume of phone calls from patients, doctors' offices, and private insurance carriers, averaging ~75 calls per day
* Researching and communicating complex information in a clear and concise manner
* Navigating and working in multiple systems and websites simultaneously
* Providing assistance to prospective clients and patients regarding insurance coverage, financial responsibilities, and billing
* Receiving and processing credit card payments over the phone, adhering to PCI compliance protocols
* Initiating payment plans for patients with outstanding balances
* Documenting telephone conversations clearly and accurately in the respective systems
* Updating and maintaining records in the billing system, including reviewing accounts, payment collections, and case notes
* Maintaining patient confidentiality and adhering to HIPAA guidelines and regulations
* Assisting with other duties as assigned
**License/Certification/Education**
While a high school diploma is required, we prefer candidates with an Associate degree or higher. Additionally, 1-3 years of applicable experience in a healthcare setting is highly desirable.
**Competencies**
To be successful in this role, you will need to possess the following competencies:
* Healthcare experience is a must
* Knowledge of professional medical billing and collection practices is preferred
* Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
* Working knowledge of prior authorization is a plus
* Experience with Laboratory Billing and Laboratory Information System (LIS) is desired
* XIFIN experience is preferred
* Medicare/Medicaid billing experience is preferred
* Knowledge of CPT and ICD10 codes is highly preferred
* Previous customer service experience handling high call volume is preferred
* Excellent verbal and written communication skills
* Ability to follow established program protocols and procedures
* Computer proficiency in MS Windows, MS Office, and database experience
* Must be organized and detail-oriented
* Ability to review large amounts of data for accuracy
* Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes is a plus
* Bilingual in English and Spanish is highly desirable
**Physical Requirements**
As this is a work-from-home opportunity, you will need to have a dedicated workspace with a computer, internet connection, and other necessary equipment. You will also need to be able to sit for prolonged periods of time and work on a computer.
**Remote Technical Requirements**
To ensure a stable and secure connection, you will need to have:
* Internet speed of at least 50 megabytes per second
* Ability to connect equipment to a router/modem with an Ethernet cord
* Equipment cannot be connected through Wi-Fi
**Schedule**
The schedule for this position is Monday-Friday, with the following hours:
* 7:30am - 4:00pm PST
* 8:30am-5:00pm MDT
* 9:30-6:00pm CDT
* 10:30am - 7:00pm EDT
**Pay Range**
The pay range for this position is $15.50-$19.00 per hour, or the state/local minimum wage, if higher.
**Benefits**
As an arenaflex employee, you will be eligible for comprehensive benefits, including:
* Medical, Dental, Vision, Life, STD/LTD, and 401(k)
* Paid Time Off (PTO) or Flexible Time Off (FTO)
* Tuition Reimbursement
* Employee Stock Purchase Plan
**Application Window**
The application window for this position closes on April 12, 2025. We encourage all qualified candidates to apply.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based on:
* Race
* Religion
* Color
* National origin
* Gender (including pregnancy or other medical conditions/needs)
* Family or parental status
* Marital, civil union or domestic partnership status
* Sexual orientation
* Gender identity
* Gender expression
* Personal appearance
* Age
* Veteran status
* Disability
* Genetic information
* Any other legally protected characteristic
**Accessibility**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.
**Privacy Statement**
For more information about how we collect and store your personal data, please see our Privacy Statement.